what's up with T-mobile removing autopay discount for credit cards?

V doesnt allow auto pay discounts for CC cards unless you are using their own Verizon CC card..then it counts and you can get the discount..

aside from that theyre debti/bank info.

from the V site.

 

vzw_customer_support

Representante de Servicio al Cliente

‎02-25-2023 10:13 AM

Totally agree with all of those here complaining about T-Mobile's policy change to remove AutoPay discount if using a credit card to pay with.  (I just got the text a couple days ago that I have till next month to change how I use AutoPay or lose the discount.)  I will also be hurt by this due to using a CC that provides phone protection against theft or damage.  It certainly feels like T-Mobile has used a loophole to increase its profits while supposedly keeping its promise to not raise one's rates for the life of the plan.  I certainly didn't read the entire terms & conditions so have no idea what was said about AutoPay, but nevertheless this is extremely disappointing and am not sure there is much alternative (have not found Verizon or AT&T as competitive but will now start shopping around).   For now, my plan will be to use t-Mobile Money and keep just enough there to pay the bill.  Hopefully, T-Mobile is paying attention to these comments as well as the FTC.

I have been a Sprint/Boost/T-Mobile customer for 25 years. Everyday lately, T-Mobile has been giving me reasons to dump them. This is the last straw for me. I'm out.

whyTeeMobile wrote:

shame on you Tmobile! for stealing so much money back.  Nobody should use their debit card or bank account b/c TMobile has been hacked many times and sued for $500 million class action.

 

 

Jan 2023: 37 million accounts hacked.  https://www.cnet.com/tech/mobile/another-data-breach-has-hit-t-mobile-impacting-37-million-accounts/

Feb/Mar 2023: T-Mobile Announces Another Data Breach. https://www.cnet.com/tech/mobile/t-mobile-announces-another-data-breach/

Aug 2021: breach that affected over 54 million people with social security numbers etc. https://www.cnet.com/tech/services-and-software/t-mobile-data-breach-2021-heres-what-it-means-for-securing-your-data/

July 2022: T-Mobile Agrees to $500M Settlement in Massive Data Breach that affected >76 million people.  https://www.cnet.com/tech/mobile/t-mobile-agrees-to-500m-settlement-in-massive-data-breach/

 

T-MOBILE!!!  This is the whole reason we need to use credit cards!!  To protect consumers from you getting hacked.  And, credit cards companies charge maybe 3%!!!  You are trying to claw back and charge consumers closer to 15-20%!!!  You could charge maybe $5 total per bill but not $5/per line!!!  

AND this should ONLY be for new accounts!! not longstanding accounts that have been with you for years.  Those accounts should be grandfathered in!!!

 

Customers:  DO NOT give TMobile your debit card or bank account.  Eventually it will be compromised and thieves could empty your bank account.

 

Call them and band together!!!  

 

 

lets hope for the best. I called also and looks like is going to happen … maybe class action will change their mind,  Any lawyers out there? 

Think about it! T-Mobile can't keep hackers out of their databases and now they want your bank account information!  😱

I hope T-Mobile listens. This action will get you a short term gain but in the long run you will lose people. It seems that a director came up with an idea to make more profit by saving the 1 or 2 % the credit companies charge ( based on the credit company) while it sounds like millions but that if you look at it on one side. If you want to see the big picture, here it is:

1- people will not feel comfortable giving a bank account or a debit as it cause much hustle if they leaked (everything is possible to be leaked and hacked)

2- not everyone has enough cash as most Americans lived paycheck to paycheck, except for T-mobile managers :)

3- T-Mobile advertises its pricing after the autopay discount. Losing it only will result in T-Mobile losing its competitive pricing. 
 

4- Remember that Autopay is saving T-Mobile so much hustle, time, and money to collect payments, follow up, send letters...etc, So forcing your customers to go through this trouble and frustration so you can save an extra 1% or 2%  that's called greed!

5- When ATT & Verizon got bigger, they came up with some greedy ideas. As a result of this, they lost their ground to T-Mobile. Now T-Mobile is getting bigger, will it do the same mistakes or it will be wise?

pbachm4545 wrote:

Understand why T-Mobile is charging $10 more for a credit card auto pay to cover the credit card fees.

This is wrong.  Signing up for the Megenta plan for Seniors for 2 lines was supposed to be $70 and no increase FOREVER.Now T-Mobile is charging an additional $10 for using a credit card will be $80 a month.  Don't want T-Mobile to have my Bank account info.

Unfortunately Tmobile didn't change the rate plan  they just removed the perk of autopay.

Understand why T-Mobile is charging $10 more for a credit card auto pay to cover the credit card fees.

This is wrong.  Signing up for the Megenta plan for Seniors for 2 lines was supposed to be $70 and no increase FOREVER.Now T-Mobile is charging an additional $10 for using a credit card will be $80 a month.  Don't want T-Mobile to have my Bank account info.

emmanuelsa wrote:

I really hope TMo is reading these comments.  Today I called to register a complaint and concerns about Tmo not being able to keep my account info secure, and was suggested I open a cash card like Paypal Debit and fund it so I can pay through there.  Now I have to put a firewall between the two just to protect myself from their incompetence?  The only reason I haven't switched yet is the logistics of getting 7 lines moved to another carrier with new SIMS and porting of numbers, but this is likely to happen soon.  

 

Now I will have to budget and make sure funds are in my account based on my paycheck rather than the flexibility I have now with paying off a CC before interest accrues.  

 

Also, how can a massive org like Deutsche Telecom not be able to negotiate better deals with Visa/MC etc.  or even just absorb the cost?  Are their  margins so thin that 3% credit charge is going to bankrupt them?  Do Better T Mobile. We're not asking for free stuff, we're asking you to not make it difficult to give you our money.  

so which carrier will you be looking into?

I really hope TMo is reading these comments.  Today I called to register a complaint and concerns about Tmo not being able to keep my account info secure, and was suggested I open a cash card like Paypal Debit and fund it so I can pay through there.  Now I have to put a firewall between the two just to protect myself from their incompetence?  The only reason I haven't switched yet is the logistics of getting 7 lines moved to another carrier with new SIMS and porting of numbers, but this is likely to happen soon.  

Now I will have to budget and make sure funds are in my account based on my paycheck rather than the flexibility I have now with paying off a CC before interest accrues.  

Also, how can a massive org like Deutsche Telecom not be able to negotiate better deals with Visa/MC etc.  or even just absorb the cost?  Are their  margins so thin that 3% credit charge is going to bankrupt them?  Do Better T Mobile. We're not asking for free stuff, we're asking you to not make it difficult to give you our money.