what's up with T-mobile removing autopay discount for credit cards?

tomwil wrote:

jlfliberty wrote:

My new carrier is are USA all the way.

 

Mind sharing what USA carrier you went with?

 

Yes I would, but quick port off temporarily to one with non T-Mobile lines and two T-Mobile line to temporary jump and eventually to two wholly owned American Companies with two more to go. if you check out Wiki, you will find the American Companies. I see you are a helper. You defending T-Mobiles security breaches and money grab?

jlfliberty wrote:

My new carrier is are USA all the way.

Mind sharing what USA carrier you went with?

Coolguy4 wrote:

Who the Fck want to put there debt or bank number on a Company that got hacked and stole our information not once but twice.. I'm canceling auto pay and now will switch providers. T-mobile going to be the next Bed Bath & Beyond. Poor management.. 

20+ years T-Mobile customer and have began switching carriers. I have found three others Mint, Visible, US M0bile that save me significantly over T-Mobile before this money grab at the expense of their customers banking information security. See my other posts where I laid out the facts. The potential billions more they make if you prefer to keep your banking information secured from their frequent (massive) data breaches. Once my children get their phones switched, I'm done with them. They are a German company now anyway so they give a flip about Americans wishes for security. My new carrier is are USA all the way.

fireguy_6364 wrote:

HNDAV4 wrote:

So is it total BS, sure. But as it seems other carriers are doing it or thinking about it, well, it could be worse. Like paying Comcast, but don’t even get me started about those guys...

 

 

yeah Verizon started this years ago.. for them if you want the discount you must use a debit card/bank info or their own Verizon CC card..

 

i think ATT is one of the last bigs to still do the CC card discount..but if im thinking right that also depends on which plan you are on.

 

and dont get me started with Comcast lol.

I agree with the other commenters that point out your continual defense of T-Mobile with (They did it too!). I also agree that you sure seem to be working for T-Mobile.

HNDAV4 wrote:

So is it total BS, sure. But as it seems other carriers are doing it or thinking about it, well, it could be worse. Like paying Comcast, but don’t even get me started about those guys...

 

yeah Verizon started this years ago.. for them if you want the discount you must use a debit card/bank info or their own Verizon CC card..

i think ATT is one of the last bigs to still do the CC card discount..but if im thinking right that also depends on which plan you are on.

and dont get me started with Comcast lol.

Losing the $20 per month discount is akin to being charged a 13% surcharge for for my ~$150/month bill.  There is not a credit card company on the planet that charges anywhere near that.

As many have pointed out on this thread, CC charges are a part of doing business and there are other ways they can cut costs like doing away with some of the perks most don't care about.  Debit card transactions are not fee free either.

There is NO WAY I will use my debit card in anyone's autopay system. CC companies protect us from fraud and they have that built into their cost of doing business with the interest they charge us and the fees they charge vendors to use them.  T-Mobile is asking us to forego that protection or charge us a premium for it.

Years ago I left Sprint due to a billing policy issue.  Kind of deja vu all over again now that they have merged.  Unfortunately for me, I was happy with my T-Mobile service until this.  

I hope they reconsider.

Tony V

Diertch wrote:

If everyone just turned off paperless billing and autopay, this would make them reconsider. They'd now have to print out hundreds of thousands of bills, pay postage and then process paper checks. I guess they're hedging that people will not do that. I love the simplicity of autopay using a CC but if i have nothing to gain from it, then i have no issues going back and doing things the old fashioned way. 

I think people should first leverage Twitter Facebook and other crowd social media to drum up support for getting TMo to reconsider this ill conceived change.  

I plan to shop for a better carrier.  In the mean time, I am looking at cutting services to compensate for the loss of the autopay discount.  
 

I don't want paper in my mailbox and I don't want to miss payments.  So perhaps I'll keep paperless but use my bank's bill pay service to send TMo a hard copy check every month.  

20+ years with Sprint/T-Mobile.  Was always happy with Sprint, but since the merger…

This change to autopay discounts for me is the straw that broke the camels back.  With all of the data breeches T-Mobile has suffered, in no way do I want to give them debit card information.  While I am stuck with them for a few more months because of a BOGO plan, once that is done, I'm done with T-Mobile.

Are you listening T-Mobile?  Of course you aren't - you never do.

DaveSoCal wrote:

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

You fail to see the very real risks to subscribers.  Continuing the autopay using cc discount plus a simple credit card payment fee of 2.5% or a flat convenience fee of $3 would have been a much better idea.  

Consider the following:  For low income customers for whom the monthly autopay discount is very important.  This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances.  A data breach exposing banking information to criminals would hit these customers especially hard.  Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.  
 

When I asked a T-mobile "expert" in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile.  What?!  If T-mobile doesn't even  understand the problem, how can customers entrust such sensitive personal data to them.
 

 

That why I am moving on out!!! 

 

 

 

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

You fail to see the very real risks to subscribers.  Continuing the autopay using cc discount plus a simple credit card payment fee of 2.5% or a flat convenience fee of $3 would have been a much better idea.  

Consider the following:  For low income customers for whom the monthly autopay discount is very important.  This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances.  A data breach exposing banking information to criminals would hit these customers especially hard.  Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.  
 

When I asked a T-mobile "expert" in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile.  What?!  If T-mobile doesn't even  understand the problem, how can customers entrust such sensitive personal data to them.