When will my first and second month’s bill be due, if I decided to switch to t-mobile?

This is what happened to me. I placed a sim card order October 30, 2021, it arrived & activated service  November 2, 2021. About 10 days in, I received a notice my bill was coming up due & I needed to pay $70 to avoid service suspension. Didn't have it then, service was cut off November 25th/26th & paid $89 [service + bs restoral fee]. About 4/5 days ago, T-Mobile started blowing up my phone [4x-6x a day] which I thought was weird because I was paid up. I logged in last night to check upgrade prices & was surprised by a notice that said I have an outstanding unpaid balance of $29.85 I needed to pay immediately to avoid service suspension. I looked at my total balance & almost passed out. Remember, I've had active telephone service with T-Mobile since November 2. Yes I ordered the sim card October 30 however did not receive it nor activate service until November 2. I understand maybe starting the bill cycle a little bit earlier however if you don't have activated service oh, I don't see how they can legally charge you. I didn't have a phone number nor an activated, officially established account with T-Mobile yet. So, I started trying to get to the bottom of why my bill shows $181.10 after only  including the $89 payment made 1 December 2021, 33 days since ordering the SIM card & 30 days since I activated service. I do have some third-party charges totaling about $31 + $9 towards Netflix however that's it. That doesn't equal the difference between my monthly total and what they claim I owe. Monthly service would be $65 with auto pay  but I wasn't sure I'd have the money by the same day each month so I turned autopay off. As a result, my monthly service is now $70 a month which is fine as I knew that would happen if I do pay was turned off. That said,  when I downloaded the detailed December bill, it showed a balance forward of- $92.49. When I started looking at the detailed billing information, I was astounded!!! I went to the bill summary page &  down towards the bottom, it says, "Here's how your monthly plan cost is changing" &  shows three black vertical bar graphs. September 30 - October 30, October 31 - November 30 & November 30 - December 30.  that's another thing I just noticed. Why does Sept - Oct end on Oct 30 so Oct. - Nov. - starts Oct. 31st but Nov. - Dec. starts 30 Nov. instead of 1 December. To begin with,  T-Mobile cannot legally charge me for a month of service from 30 September to 30 October  considering 30 September -29 October,  I hadn't even attempted to place the SIM card order nor thought about it yet as I was still with AT&T.  I understand maybe starting a couple days early like the day an order is placed but businesses cannot legally charge someone for any amount of service during any time period PRIOR to them having ANY interaction WHATSOEVER with the company & I am not guessing , I'm a law student, previously did & still do investigative legal research.   Civil/Consumer [most Tort Law], Business & Family Law are my  specialization areas. Even if I wasn't, this is basic common sense. If you adopt a child, you don't then discipline them for something they did before you adopted them the minute you bring them home. I already knew historically, T-Mobile has been billing braindead with batshit crazy billing practices but this tops anything I've ever read & heard about. My last confused curiosity is…my most recent from 8/9 days ago includes charges for December. How is it postpaid billing when charges for that month generate prior to the month ending?

MJM

Texas

HarvanHunter wrote:

@tmo_amanda - Please help me understand something about your response:

Say my service is $100 per month, including taxes and fees, and I signed up on March 1. According to your response:

• My first bill is due somewhere between Mar 20 and Mar 24.
• It includes charges for a full month’s worth of service ($100) plus another 1-4 days (up to $15), even though I only received 21-24 days of service.
• Then I pay $100 each month thereafter.

Wouldn't this be overcharging me? If I only have 21-24 days of service, shouldn't I be entitled to pay only for those days of service?

It is absolutely bonkers that they are overcharging customers in the name of the first bill. I activated my service on March 8 and the first bill was generated on March 8 for the whole month. I didn't have the service even for a full day and I had to pay $140.

tmo_amanda wrote:

¡Hola, @briannadoll​!

 

That's a really good question. When you switch to T-Mobile your first bill cycle will close within 1-4 days of activation and be due approximately 20 days afterwards. It will include one full month's worth of service plus the 1-4 days of service you had since we bill in advance. After that, it'll be a normal monthly bill that covers a one month period.

 

Let me know if you have any other questions!

T-Mobile definitely needs to come up with a better education plan so that the users can be advised correctly what they are getting into. This is a very shady behavior and I am taking my business, a drop in the sea for you, elsewhere.

@tmo_amanda - Please help me understand something about your response:

Say my service is $100 per month, including taxes and fees, and I signed up on March 1. According to your response:

• My first bill is due somewhere between Mar 20 and Mar 24.
• It includes charges for a full month’s worth of service ($100) plus another 1-4 days (up to $15), even though I only received 21-24 days of service.
• Then I pay $100 each month thereafter.

Wouldn't this be overcharging me? If I only have 21-24 days of service, shouldn't I be entitled to pay only for those days of service?

when you sign up for service you can ask for a different build date and bill due date. Such as my month starts on the 8th and is due on the 28th with autopay coming out on the 26th. T-Mobile has preset billing schedules but like I said you can request a different date however that may increase or decrease your first and second bill.

The month is billed at the beginning of that month.  Your first bill more than likely will contain a month and a half to two months on a single bill.