Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.
It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.
So far I have tried:
- Changing to the stock texting app (I normally use Mood)
- Clearing the text app cache
- uninstalling and reinstalling Mood
- changing the SIM
- T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
- full factory reset
- Confirmed APN settings
- Bought another damn phone.
Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.
I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.
These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.
Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol
Solutions?
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I've been having the same issue for years on a moto g5 plus. The worst part is that it most consistently misses texts from my wife, often at bad times, causing a couple fights.
She has an iPhone but texts to her father's galaxy always go through. We're all on the same family plan so it's not an inter-carrier thing.
Location, time of day, and wifi connection don't seem to matter.
It also misses texts from others and sometimes texts I try to send get stuck in a sending state indefinitely. I've had calls go straight to voicemail with no ring and sometimes no notification, and occasionally an outgoing call will just stay silent, never even attempting to dial out.
Tech support has been involved 2 or 3 times but nothing they do / have me do seems to last very long, if it ever did anything at all. They now claim its a problem with my phone. Have other people had luck switching phones? If so, are there any phones that are known to have similar issues that I should avoid? Are there certain bands that are required for communication stability? I'd hate to spend a bunch of money on a new phone and have the same issues. Honestly, if that happens we may switch carriers. I like tmobile but it's not worth damaging my relationship.
I am having the exact same problem as everyone else here with random missed texts. Wi-Fi on Wi-Fi off, from an Android User or an Apple user, the randomness and weirdness of the missing texts either that I send or that are sent to me continues to happen. What is going on here?! Any of us who have a business cannot run a business this way and I'm seeing that T-Mobile has not responded in a way to adequately address this problem which is deeply disappointing because I like TMobile in most other regards but I just can't have people try to contact me, and me them and never know if the messages have been received or sent. it's incredibly frustrating. I hate to say it but it seems that this issue is widespread and won't be resolved until they lose enough business. Come on T-Mobile, we all expect better from you and you're just showing us that you can't or won't fix this problem that is clearly not a one-off or just isolated to Apple.
Well, I was about to add my experience, but I see there are TONS of people having the exact same issue. T-Mobile wants me to wait 2 hours to talk to tech support. This is crazy. I've been a customer for 15 years, but I hear you LOUD AND CLEAR T-MOBILE, I'll take my business elsewhere.
Same issue!! Any solution?
Yeah, step 1) go to boostmobile.com 2) give t-mo the boot! But seriously, no, they don't appear to care about us.
I experienced same problem when my source was sending me a verification code for security purpose. I called T Mobile customer Service. She found out that the sender number is blocked from sending me a message. Typically, if it is a corporate entity who is sending messages such as this, the company uses 'short code' as sending number. Apparently, T Mobile has blocked numerous short codes for some reason, my guess is to filter unsolicited msgs. I asked t mobile customer service to unblock all 'short code' numbers. This should correct some of my problems such as Institutional text msgs. If you rely on text messages to receive COVID vaccine related msgs, you may want to fix this. My problem was COVID related notification issue in order to complete registration.
MMUSTX wrote:
After extensive troubleshooting with T-Mobile and Apple, it was identified that SMS messages send with iPhone 12 Pro from T-Mobile to AT&T and Verizon is not going through. iMessages works fine. Devices changed and the issue still persist. The issue is with SMS from T-Mobile to AT&T & Verizon numbers. T-Mobile to T-Mobile SMS works fine most of the time. A ticket is opened with T-Mobile advanced tech team to further investigate and waiting for a resolution. It is a good idea for Verizon and AT&T customers contact the respective services to troubleshoot if you are missing the SMS messages.
I highly doubt that’s the issue because because all 3 of the people i’m having problems receiving text messages from… are also T-Mobile customers.
Same issue here on Revvl 2 Plus set up new in 2018DEC - first time in early 2019 it took me days to realize that I was not receiving text messages. In one case, messages I sent were received, but I did not get the replies until 20 minutes after t mobile tech support "refreshed" my line, received all unreceived text messages at once. Happens ever since about ever 30 to 60 days.
Today I know I was not receiving txt messages, I restarted, nothing. went about my day, restarted this evening, nothing. Once a t mobile tech told me, put it in airplane mode and restart, then take it out of airplane mode, so I did that and nothing. Cleared the messaging cache, data, and forced app to stop, restarted again, still nothing.
While I was tooling around here and asked to sign in, forgot my passcode, then needed to do a two step authentication, when the short code came from t mobile, all back logged messages were also received, the order in which they were received is also interesting, the t mobile short code should have been last, but it was second to last and a text message from a line on my plan which was sent hours earlier was last.
I just wish I knew what the fix is when detected or stop it from happening.
Very wierd, Snowden knows. He should be pardoned.
I am having the same issue, although I do not believe it is an apple or Android issue nor do I believe it is a carrier issue. I think it's a worm or virus on our phone. Due to a friend of mine was complaining that he wasn't receiving all my texts...(same issue everyone is speaking of). I thought he wasn't being truthful and then it started happening to me with just my husband, and then it started happening to my husband and only from his brother. I went for a long weekend with my mom and by the time we came back now it's happening to her. In conclusion I believe it's a worm.
Wow, this goes on forever. Is there any chance it is related to the integration of 5g? The first posts are from the initial testing of the new 5G towers. I have tried all the suggestions. Thinking about getting a new sim card and trying that.
