Why am I randomly not receiving texts?

I get the same issue. On the face of it, it's almost as if my connection to the cell phone tower goes to sleep if there's a period of inactivity on my phone and, at this point, my phone only pings the tower every hour to see if there are any incoming text messages to pick up. I can make it check immediately if I send myself a text message, though. I don't know the true cause, but it is annoying as heck.

I'm using an unlocked AT&T phone, Galaxy S7. I've used unlocked phones in the past with T-Mobile network, though, never had any issues. So, I don't think it's the phone.

Hi!,

Same problem here.

Random loss of text connectivity.

Started about 2 weeks ago.

Can't send or receive.

Sometimes, rebooting my phone (LG V40) will make it work.

Living in north university sector of Charlotte, NC.

This one is easy. has done it to some of my android (mostly lg’s) phones.

pay attention! but it’s straight forward.

turn off wifi.

if you do NOT use it, that’s fine, you can get rid of it after.

download google messages from the play store. keep wifi off after you download it and install it.

install it, accept and permit all necessaries access to your phone.

simply go to and enable chat features, it will either ask you or go under settings, in the messages app. accept whatever! let it set up until it says ready to use or chat features are active.

should start working almost instantly or within the minute, and texts etc will start going thru.

once that happens, TURN ON wifi, so it syncs in the system.

that’s it. use the phone like you always have.

keep using messages or get rid of it and go back to your phone’s messaging app if you like.

I had mine on, but I believe it is irrelevant if you have wifi calling on or off.

this little process always and magically corrects this problem. this is a wifi/data configuration thing that needs to be tweaked, corrected, once you got a new phone with the same num or simcard that has been transferred over. even if the phone is defaulted to stock or simply the phone has not been “refreshed” in a while.

if you already do use messages, follow the same steps. if it was already on, turn it off and restart the phone, then do the steps from above. :]

I have been having this same issue for about a month.  I have also tried all the troubleshooting things mentioned, turning phone off, clearing up storage space (I have 20GB of free space).  It doesn't matter where I am located, home, work, etc..  It seems to happen with any group text where there are both iPhone and non-iPhone users.  The texts missed are never consistent.  Sometimes it's a text or two in the middle of a conversation, sometimes an image, sometimes entire conversations that last more than a day between other friends and me.  I can be in the same house and our group family chat will send some texts back and forth and I will receive some of the texts but not all of them.  It's definitely happening more frequently with texts missed every day now.  About a month ago, it came to my attention it was happening, then 3 days later I received about 150 texts in various group texts right after another in the same minute (early on a Saturday morning).  Now I just don't get the texts ever, or occasionally I'll get a text a day or two later from someone that makes no sense in the context and that's when I learn that text is just coming through now but was from days ago in another conversation.  I have been on the phone multiple times with TMobile and then gone to their store to change the SIM card (their suggestion, but even at suggesting they didn't think that would fix it but had no other ideas on how to fix).  Ultimately, they connected me to Apple support who took down information and sent me an email to communicate questions with them, but that was two weeks ago and they haven't been in touch with me since despite me emaling them asking to look at this again 3 more times. 

Has anyone tried the previous solutions tmbileuser proposed and did it work?  

Is anyone certain where the problem originates?  TMobile says to go to Apple, everyone I talk to about it says to get a new phone (I have an iPhone 7+), but why if it's not the actual phone causing the problem - which I don't think it is.  

I've been having a similar problem where I get no texts (even though people send them), my outgoing texts seem to arrive OK. And then for some unknown reason the incoming messages all show up but don't show the time they were sent, but the time they arrived on the phone - a Google Pixel XL.

I went to the Play Store and it shows that Google Messages is already installed. That makes sense on a Google phone. Am I supposed to uninstall and re-install it?

Also, just to be clear, I'm turning WiFi off ON THE PHONE? And assuming the download of Google Messages will happen over LTE?

Thanks for your help.

I have this same issue and it should be unacceptable! It happened on my previous phone (iPhone X), but did not appear to happen in over a year. Recently purchased an iPhone 12Pro Max and I am missing multiple group chat  messages/conversations and messages from individual people. 
 

The messages I am missing are from both iPhone and Android users. I know I am missing them because people are sending me screenshots of the conversation that verify I am not receiving messages since they don't show up on my end. I have restarted my iPhone, and have ensured that it happens when I am both connected to WiFi and only connected to T-Mobile's towers. 
 

Has anyone figured out a solution?! I have missed important texts regarding work that I would never know about if coworkers had not sent me screenshots. Also, I missed a text about a family member having a medical issue and having to be sent to the hospital (figured that out by receiving a phone call since I never responded to the text that never appeared on my phone). Who knows what conversations I am actually missing. 
 

I am extremely frustrated and this should not be happening given the amount of money I pay T-Mobile every month.  

Hello, I've called TMobile, I've gone into a local store, I've talked on text assist on my device, and no resolution has been given that works. I have a specific friend/number that cannot text me at all, she constantly gets "not delivered" but the funny thing is, she can reply to me if I send a message to her first. She's has to use messenger to deliver a message to me, and shows me a screenshot of the not delivered text. This is a major issue. I've checked blocked, spam, every setting I can, no assistance from TMobile, except for a reply that says, oh we're updating our services with Sprint, try back later. I'm furious, this is ridiculous. My guess is your new Sprint users are working great though. Highly disappointed in TMobile service on this issue! 

I have the same problem for quite some time. Tried all the suggestions above. But my other SIM slot used in other countries when traveling overseas does not have the issue.  Nor does my other family members. 

Having similar issue.

Bought a new phone (iphone). When i switched services and tested everything seems to work. Calls and text. 

But it was a few days later that i realized that while most of my friends are able to text me, There were two who’ when they text me the text messages would actually go to the old phone (android).

I have since reset the old phone and it's not receiving these texts anymore. But when  those same friends of mine send me text messages i dont get the messages at all.

I have since opened a ticket with T-Mobile tech support and they seem to be having trouble figuring it out.

After extensive troubleshooting with T-Mobile and Apple, it was identified that SMS messages send with iPhone 12 Pro from T-Mobile to AT&T and Verizon is not going through. iMessages works fine. Devices changed and the issue still persist. The issue is with SMS from T-Mobile to AT&T & Verizon numbers. T-Mobile to T-Mobile SMS works fine most of the time.  A ticket is opened with T-Mobile advanced tech team to further investigate and waiting for a resolution. It is a good idea for Verizon and AT&T customers contact the respective services to troubleshoot if you are missing the SMS messages.