Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.
It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.
So far I have tried:
- Changing to the stock texting app (I normally use Mood)
- Clearing the text app cache
- uninstalling and reinstalling Mood
- changing the SIM
- T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
- full factory reset
- Confirmed APN settings
- Bought another damn phone.
Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.
I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.
These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.
Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol
Solutions?
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
No particular location, happens when they're sending them from work, home, etc.
I'm curious if they're sending from a specific address when they're not going through, or if it's happening regardless of where they're sending from.
I'm not sure what you mean by cuándo they're sending them, sorry. They're just regular sms texts to my number.
No specific time of day.
I can rule out the service in my house theory though, as it happened while out a few days ago.
Glad you're problem is solved 😊 but as I said, I already replaced my phone.
Are you still having trouble? Please keep us updated and let us know how things are going.
Might be kind a tough to answer since the messages are coming from them, but has there been any trend as to where they're sending them? Or a specific time of the day they're sending the messages you're not getting?
I got a new S10+ after having this problem on my LG G6. I figured the LG G6 was just old and I needed a new phone. After trouble shooting the phone they said to exchange the phone since I was in my 14 day period. Haven't had an issues since I exchanged the phone.
Interestingly enough there are a few Verizon customers that did not received some of my reply texts yesterday. One of them on iPhone and one on Android. So maybe it's carrier related.
Sorry, I forgot that the whole iMessage thing has been ruled out and just now it's been brought to my attention that at least one of them isn't getting MY messages, though from my send they appear sent.
Sorry, I forgot that the whole iMessage thing has been ruled out and just now it's been brought to my attention that at least one of them isn't getting MY messages, though from my send they appear sent.
