LG releases fix for LG IMS crash

MajorEvent wrote:

 

I’m not seeing the update yet but it may be a propagation issue (IOW, it’ll show up soon).

There are more instructions if you don’t see the update.

https://www.t-mobile.com/support/devices/lg-ims-stopped

Si no ves la actualización, puedes cerrar la aplicación forzosamente y eliminar los datos:

1. Mantén presionada la tecla Encendido key, then choose to restart your device.
2. From your list of apps, tap the Configuración gear.
3. Elige Aplicaciones y notificaciones. If you don't see that option, tap the pestaña General. 
4. Elige Información de la aplicación. Tap the Menú icon with three dots, then choose Mostrar sistema.
5. Elige com.lge.ims.rcsprovider from the list, then select Forzar apagado > OK.
   Importante: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one.
6. Presiona Almacenamiento and choose to Borrar caché.
7. When that's done, select Borrar datos > OK.
8. Selecciona el Atrás arrow to return to the previous screen. Select Forzar apagado > OK for a second time.
9. If the message still shows, choose Forzar apagado > OK again. You may need to do this several times.

Contact your State Attorney General and ask for a class action lawsuit 

Yea and get a $3 settlement.

gramps28 wrote:

I have a LG V30 and I don't see an update but I was able to apply one of the fixes posted here and it worked.

These steps worked for me and have survived restarting as well.

•  presiona Configuración gear.
• Elige Aplicaciones y notificaciones. If you don't see that option, tap the pestaña General. 
• Elige Información de la aplicación. Tap the Menú icon with three dots, then choose Mostrar sistema.
• Elige com.lge.ims.rcsprovider from the list, then select Forzar apagado > OK.
  Importante: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one.
• Presiona Almacenamiento and choose to Borrar caché.
• When that's done, select Borrar datos > OK.
• Selecciona el Atrás arrow to return to the previous screen. Select Forzar apagado > OK for a second time.
• If the message still shows, choose Forzar apagado > OK again. You may need to do this several times.

The key to it working (for me) was having to do the force stop/clear data repeatedly.

Gordonfox wrote:

Contact your State Attorney General and ask for a class action lawsuit 

That T-mobile borked every LG phone and:

• didn’t roll back the change by Sunday night when they had to have known it was their change that caused the problem
• used it as an opportunity to push new phones

certainly seems a bit sleazy. They definitely should get some pushback from customer who were affected. At very least, they should apologize. A bill credit for the last week would go a long way to letting us know they are aware of where responsibility lies.

I give LG kudo’s. Considering they aren’t in the phone business any longer but still pushed out a fix in a few days seems pretty good to me.

I'm still not seeing the update. Propagation can take up to 48 hours typically. If anyone gets the update, please post so the rest of us have some hope of seeing a fix soon.

tomwil wrote:

There are more instructions if you don’t see the update.

Thanks for posting. I had followed the additional instructions and there was still no update showing for me. Do you have an LG phone and did you see the update?

An important take away from the added instructions. The app updates may only refresh with a restart of the phone so if you don't see the update yet (like me), you may need to do a restart before you will see it.

I have a LG V30 and I don't see an update but I was able to apply one of the fixes posted here and it worked.

my fix came through today from LG 😎

Is it safe to restart the phone after lg fix is in the phone? I'm a little scared to do it. Does anyone know?

zarennaangel wrote:

Is it safe to restart the phone after lg fix is in the phone? I'm a little scared to do it. Does anyone know?

kind of hard to rule out if its fixed or not without testing if the restart switches it back or not.

I installed the "improved" software, reset my phone and the issue returned immediately, kept having to clear the cache and force stop severaltimes. The update did literally nothing!!!!!