Samsung A71 5G Network Issues

I've had nothing but problems for 5 months with the T-Mobile Samsung A71. They gave me a replacement phone and it's worse than the first. Absolutely NO HELP from either T-Mobile or Samsung. I've had a cell phone for over 30 years and this is the absolute worse experience ever! It constantly says that there is no network available and when it does work reception is terrible..

Samsung had me do a reset, and now I can’t send or receive messages or calls.

tmo_mike_c wrote:

I haven't seen any known issues with the device. I'd check for recent software updates on the phone first. If it's up to date, I'd have our Tech Care team file a ticket to get our engineers to look in to this further.

This is a joke… right? There is literally 3 pages to this thread of people stating the same issues, spanning the past several months. There are several forums with people having similar issues.

Just came to comment the same. This phone is trash. I had none of these issues with previous phones. Now I have extreme difficulty sending and receiving texts and placing calls. Constant connectivity drop outs. I drive for miles with no service. I have to constantly reset the phone and / or the device connections for any hope of improvement.

THIS PHONE SHOULD BE RECALLED. SHAME ON TMOBILE AND SAMSUNG FOR MAKING PEOPLE DEAL WITH THIS TRASH DEVICE.

tmo_mike_c wrote:

I haven't seen any known issues with the device. I'd check for recent software updates on the phone first. If it's up to date, I'd have our Tech Care team file a ticket to get our engineers to look in to this further.

I wanted to upgrade to this phone and the store associate told me not to buy it because of the connection issues.

D1belo2 wrote:

I just got one of these phones and I was having the same issue I had no reception at all without wifi but I took it in and t mobile guy said he had to change a code or something but it works so much better now actually works now 

Can you get more specific info so others (like me) can tell the Tmobile people at the store how to fix it? I, and others, would greatly appreciate it if you could ask them and post it here. ¡Gracias de antemano!

Thanks for responding back so quickly. I'm getting ready to go to the T-Mobile store now. I might just pick up one of those phones. I really wanted it the other week, but was talked out of it.

isherwoodme wrote:

Thanks for responding back so quickly. I'm getting ready to go to the T-Mobile store now. I might just pick up one of those phones. I really wanted it the other week, but was talked out if it 

Yea that worked for me but still I'd be careful it seems they know there's something wrong with the phone and try to make you wait till the point where you can no longer return the phone. Hope it works out for you 

As many others I have had the same issue sine the phone was released. I bought a 5g phone for 5g service, not to be stuck in 4g mode. This is a known issue with Samsung and has been resolved per the T-Mobile expert that I spoke to today. T-Mobile now is sending me a new A71 5g that has the new corrected hardware. As long as you bought the warranty then you can file a claim and get the new version. I will try it for a few days when it arrives and update this review if needed. P.S they are also giving me the phone for free via 25 dollar per month bill credits. I am not stuck with paying for my old or new a71 5g.

You are correct,  the new phone was already updated and does the same thing. 5g gets .2mbps download and shows my location over 800 miles away from where I actually am. Switching to LTE is faster, but I bought the phone for 5g capability and they damn well better provide me a high quality phone that gives me that and can actually locate me as Clearwater, Florida instead of Charlotte, NC or New Orleans, LA or even as far away as Los Angeles, Ca. Anytime I go to a merchant website it sees me all over the place except where I am. 

I have been a customer since they were Voicestream Wireless over 20 years now and never had a problem till I bought this POS phone that they would not take back. Very frustrating to say the least.

I'm sure that they do not want me to back bill them for the 100+ hours that I have spent with useless techs in the Phillipines. I do have one tech that I am waiting on talking to, she may have a solution.

My wife and I both got this phone, mine works ok, some dropped call and small issues with wifi calling, my wife's phone is horrible won't connect, drops calls, wifi calling sucks. Even right next to each other here is much worse, replaced once no good solution from t-mobile.  Recommend staying away from this one, too bad it's a nice phone for the price!  T-mobile needs to step up and replace or fix the problem!!