Forum Discussion
Samsung phone suddenly will not receive calls
So I have had this phone for about a year connected to T-Mobile without any issues until last month, where it and another phone on the line lost connection and could not use mobile data, however we fixed it at the store. But recently just randomly, my phone specifically will not receive calls, but the strange thing is that mobile data works and I can make and receive texts, and also make calls, I just can't receive the calls. When someone attempts to call, it rings but on my phone the 4G LTE icon at the top turns into a blocked icon and then returns to the normal 4G LTE icon and the call ends. We went to the store and they changed the sim but it did not work, and they just told me to upgrade my phone (I did not buy the phone at T-Mobile). So now I cannot receive any calls from anyone, and it is kind of frustrating and my phone is not that old (it's a Samsung A32 4G). At the store they put the sim card in another phone and it worked however, and they said that it's my phone. If so how can I fix it if I can? Any help is appreciated, thank you.
It didn’t work. I tried this solution already 10 times.
Also I don’t see MMS Protocol in my phone
https://1drv.ms/v/s!AsJ-NU99nPyKoR3CyTKsj4lqOO-a
The interesting thing is that when a call is made from other phone to my phone, the bars on the top right changes to no network icon for a split second, then the call goes to voicemail.
I am experiencing the same issue with 2 new Samsung A53 5G's that were purchased in April. I have noticed the same symptoms reported above. I will add though that I can receive calls if I am already on a call or just after hanging up from a call. It seems that if the phone is already connected to a tower for the phone call or still thinks it is calls can be received, other than that calls are not able to be received. This began happening with the last update. Neither Samsung or Tmobile have been able to address the issue with many attempts.
My A52s has the same problem... I didn't get a September patch update yet?
jammy02 wrote:
Samsung just released a Sep patch for my A52s. After installing the phone started receiving the calls
My A52s has the same problem... I didn't get a September patch update yet?
jammy02 wrote:
Keep checking software update in the settings
😊
jammy02 wrote:
Samsung just released a Sep patch for my A52s. After installing the phone started receiving the calls
I use the Samsung S20 and the August security patch also broke LTE/5G incoming calls relegating me to force the phone to 3G/2G mode. I just installed the September 1st security patch, but that didn't fix the problem. I'm still blocked from receiving calls via LTE/5G.
MonsterLlama wrote:
jammy02 wrote:
Samsung just released a Sep patch for my A52s. After installing the phone started receiving the calls
I use the Samsung S20 and the August security patch also broke LTE/5G incoming calls relegating me to force the phone to 3G/2G mode. I just installed the September 1st security patch, but that didn't fix the problem. I'm still blocked from receiving calls via LTE/5G.
My S20 5G recently got the November 1, 2022 "Android security patch level" and the issue still exists. All incoming calls go directly to voice mail unless I'm already in an existing call.
WB6SVS wrote:
My old Galaxy S8 stopped receiving phone calls; texts okay. WHAT I FOUND: My phone is only compatible with 3G and 4G. T-Mobile currently is only sending out 4G and 5G (I could be wrong...). I found a setting under "Network mode", and toggled the switch to "3G/2G"; now the phone works fine.
All devices now must use the stock implementation of VoLTE on Android to make and receive calls on the T-Mobile network.
WB6SVS wrote:
My old Galaxy S8 stopped receiving phone calls; texts okay. WHAT I FOUND: My phone is only compatible with 3G and 4G. T-Mobile currently is only sending out 4G and 5G (I could be wrong...). I found a setting under "Network mode", and toggled the switch to "3G/2G"; now the phone works fine.
WB6SVS wrote:
Worked for my S8 also. Thanks, Mark
