Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan.
After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It doesn't have internet access. I can only make phone calls and text.
I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually.
However, the issue persists on the new phone as well once after it was updated to iOS 14.5.
Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)
Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue.
There are several people on Reddit reporting the same issue as well. All currently on essential plan.
Hopefully T-Mobile and Apple is working on a fix!?
Ps. The most recent iOS 14.5.1 doesn’t fix this problem.
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
I'm on iOS 14.7 iPhone 12 Pro Max, and I have the same problem. This problem didn't seem to be happening back when I was in Philadelphia, but when I moved to SF, this started happening. I will reach out and see if there are any solutions.
Fwiw, here's what T-Mobile told me, as I was stuck on the road with zero ability to connect with anything and totally steamed. I went through the whole schtick- reset the phone, be sure all the stuff was set to cellular etc. Finally got a T-Mobile tech specialist. Here's what I was told: When T-Mobile merged with Sprint, my Apple 8S (running the latest 14+ Apple update) would need a new SIM card. Am I happy? Nooo. I have a ton of information on my phone I'm going to lose with a new card, but that's what I was told 2 days ago, Sept 8. Anyone else been advised of this?? (Long live antitrust…)
sim cards dont keep personal info on them...its only telling you which carrier/towers to connect to and which not to connect to.
Thanks, fireguy. Had no idea. Was having panic attacks thinking I had to reenter a ton of stuff. Will copy it anyhow….I hope people see this. Although I don't believe this was the issue 2 years ago. Dunno. Mine was fine up until a few months ago.
Thanks again.
I had this exact issue in an iPhone 12 Pro but never found time to figure out if I was affected by the "Non Credit Check" issue because my lover bear pays that bill. I can say that updating my iPhone to the 15.0.2 beta software today 10/24/2021 fixed the issue fully for me. Probably some collaborative work that went in from both parties to solve it if this fix stays permanent. Good Problem Management. Bad PR. 🙂 ):
