Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
I have had the worse experience ever with replacement phone, from the start, it was bad. My husband sent 2 original phones back but they say I still owe for 1. This has been going on sine August. He called and was told , yes they have the missing phone. Someone didn't log it in and it would be taken off the bill. 2 months later, I the charge shows up. Same thing, it was supposed to be taken off the bill but it still hasn't. I thought I was the only one. I think now it is just a scam to get more money. I asked that they must be able to track this phone. Now I have to "be patient " while the situation is resolved. I am told it will be. I have no confidence that it will. Any advice?
