Forum Discussion
Received an activated phone instead of a brand new
Hi, We recently added a new line to our family plan and ordered a brand new iPhone 13 mini for the new line. When I received the phone and wanted to activate it, a t-mobile agent told me that the de...
Not sure I understand the whole sequence because it’s confusing how you activated the phone but were not the one who opened the package?
Regardless, if you are within 20 days of when your phone shipped from Tmobile, just tell them you want to cancel and return. Then place a new order. The 20 days policy is "for any reason". If they bother asking just say "because you sent me a used phone and I paid for a new one." They may offer an exchange for another iPhone without cancelling your line so that would work too.
