Forum Discussion
Excellent signal, no connection
Can anyone help me?? I've called T-Mobile several times, talked to IT, and went to the store and still no help. I have the home internet, it's showing 5 bars and excellent connection, but our speed is 4 mbps. Our service used to be amazing, but lately we can't even watch a show on Netflix with out it buffering! We have reset our wifi, did the new network pathways with T-Mobile, and went in and got a new white router and it seems to be worse now! My phone, tv, iPad won't on the wifi even thought it says our signal is excellent. I'm so frustrated with this, and about to cancel my internet; however, I love the price point compared to our areas Internet providers. Anyone know what to do? I'm not sure if you get a new sim or not with the new router? That is about the only thing I could think to replace, if it wasn't already with the router. Thank you!!
I had T-Mobile home internet for a little while at my apartment where I got mediocre coverage. Wasn't really too much of an issue. I could usually troubleshoot it.. as soon as I moved I spent over 6 months trying to troubleshoot including getting a whole new modem! They have a couple different brand modems. One of them is known for issues! The black one with the digital writing on the top was the one that gave me the most issues. I traded that one in. I think there was one by Nokia.. eventually I wound up leaving and just going to Comcast for 60 bucks a month because every ounce of troubleshooting and having them de-prioritize me regardless of telling me they weren't going to was just not worth it. I needed solid internet for my kids to do there online work at home. Their internet service is not quality
Have had similar issues for the past month. Today unable to get connected for more than a few minutes.
Some other folks have reported issues with their SIM card connection. You might try removing yours and cleaning the contacts with alcohol and re-inserting it. Maybe you don't need a new SIM...maybe it is just a little corrosion on the connectors.
I have the latest firmware according to the techs and called the company. We reset the router twice and no change. Ever since the update I have had long periods of the internet turning off daily and the router saying 'Unsupported Sim' during that time. When I talked to someone they said it will take 3 days - 2 weeks to get a sim card mailed to me, or I can pick it up. I explained I am a disabled veteran and I cannot get out of the house to go pick it up. I asked if they can leave the internet on as I will be paying for it anyways as they send the new sim and the answer?
No.
So my choices are to either lose out on half the time of my bill cycle for my internet and have no way to attend important doctor appointments for up to 2 weeks, or keep putting up with it going out randomly for 3+hrs a day. It is not a throttling issue as I have barely used 12gb of data in the month.
For all those experiencing the same issue, its a white box with a screen. When your internet goes out? Hurry as fast as you can to your router to see the message. It may hurt to move that fast but the message is only there for a few seconds.
As for the speeds? 8.84mbps down and 15.7 up? I have gotten better speeds on Cox and other providers and I pay much more here. Its not what was advertised and I am getting fed up being lied to. A one month internet rebate does not cut it for compensation when my health is on the line.
Be aware its a growing issue.My 5G Gateway NOK 5G21 service used to be amazing, but lately we can't get decent internet and constantly "no connect". I'm looking to see if 5G Gateway NOK 5G21 has an external antenna to help!
It doesn't sound like you're not receiving 5G service...perhaps only 4G LTE. If you check your TM Internet App advanced metrics it should show what bands you are receiving.
