Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea?

I'm having the same issue with my S21 Ultra. I can be sitting in my living room and have 5G w/full bars and it will not allow me to use any apps or internet through chrome. States, Offline. Place it in Airplane mode and back off and it works again. What gives? OP were you able to figure out the issue?

Did anyone ever get this figured out? Has been happening to me for a long time on multiple iPhones, including my brand new iPhone 13 Pro (and my iPhone 12 Pro before that). It doesn't happen to other family members, and it's bad enough that I'm starting to look at what options I have with other mobile providers (not a threat, I'm just at my wits end…)

I also experience this issue randomly throughout the day. Hopefully there is an explanation and solution to this.

This is quite frankly the only issue keeping our switch from Verizon to T-Mobile from being great. I've been impressed otherwise by not seeing any drastic reduction in coverage vs Verizon. T-Mo also has. better UWV presence in our area than the competitors and it's pretty fast - when it works. However, all that said, I am about to lose my sanity and jump to another carrier. I spoke with support last week only to be told that I should consider turning off the 5g on my iPhone to fix the issue. I didn't switch carriers to the "nations best 5g coverage" to turn off my 5g.

This is happening to me constantly on an iPhone 12 Pro running iOS 15.1. It happens when I leave my home wifi. It happens when I'm driving and need to access Google Maps, among many other situations where I need data. Google Maps will say "poor connection" or not even appear to have a connection at all, yet my phone has full blown 5G service. Toggling airplane mode usually fixes it, albeit temporarily. Sometimes it only fixes it for a couple minutes. When it manages to fix itself I get a slew of notifications that are finally able to be pushed through. It's extremely frustrating. I have 5G in most areas, most recently 5G UC. I live and work in a major city and I almost never get a signal below 5G. I switched to T Mobile and initially loved their service, but this is frustrating to no end. Resetting my Network Settings is becoming annoying at this point and is not an acceptable solution anymore.

Good signal/bars but no network connection many times daily

Chris_N
Newbie Caller
Hace 3 años
Ugghh, same problem here. Four bars. 5G. Can't stream music. This was the same problem I had about 5 months ago only at my job. Since that's where I am 10 hours a day I needed a solution. My solution was to cancel just my line (my family stayed with T-Mobile, 5 ppl) and try Visible which used Verizon network. It worked great! Better service then T-Mobile. So I decided to give T-Mobile another chance. Here I am 3 days into new service with T-Mobile and same issues. Gonna return this new phone and go back to Visible/Verizon. I really wanted this to work as I've loved T-Mobile and their promos/perks.
magenta10304224
Newbie Caller
Hace 3 años
4g don't work with full signal, 5g don't work with full signal and often switches to 4g automatically and don't work. The coverage map shows I'm in well within 5g high capacity coverage. Also want to mention before we had 5g my 4g lte worked flawlessly.
formercanuck
Spectrum Specialist
Hace 3 años
I've seen many apps show the 'no internet connection' banner while apps are up, and service appears fine. Similarly, 'if' (when) my phone ends up as base band 12/71 or 41 on LTE, the indicator will show LTE vs. 5G. I've often ended up on B41 LTE (2CA 20MHz), which actually works quite well outdoors.
fireguy_6364
Modem Master
Hace 3 años
is it happening to you while connected to 5G, 4G or both? have you tried switching to 4G only to see if things improve or not? could be how far you are away from whatever 5G connection youre getting..
magenta10304224
Newbie Caller
Hace 3 años
I have the same problem with s20 5g. I just keep holding on thinking evetually an update or something would fix itself but no. I tried everything with settings and what not, I restart it works for 5-10 minutes and back out with full bars. I've been with tmobile for 15 years and I'm just done with it same time every day no internet not working anymore. time to switch
fireguy_6364
Modem Master
Hace 3 años
since 5G is tanked have you tried switching the phone to 4G/3G instead to see if you regain usable signal for now at least until the 5G side is figured out? or is it affecting that side as well?
VelvetViper666
Roaming Rookie
Hace 3 años
S21 ultra here too, in Austin Texas and the service was working fine a few days ago. The last 2 days, all 5G had gone to sh*t and it's si hard to do anything if I'm not on wifi.
The Support team are all trash, give no real answers or help. Ayuda
Akizzle
Network Novice
Hace 3 años
Have had the same issues for quite a while. Now it happens multiple times a day. It always alerts me that I have new voicemail when the network comes back on. I can not use the phone, data, apps, or internet while it does this. Sometimes it will pop up and say visual voicemail has detected a new sim card.

I have reset the network setting, taken the sim out and inspected the surroundings, reset my phone numerous times, talked to a t mobile "specialist." They are gonna send me a new sim to see if that works, but I have researched online very similar stories saying that didn't change anything. So skeptical. We will see.

I have an s20.
kccutthroat
Newbie Caller
Hace 3 años
i have been having the same experience ever since they merged with sprint. i call or chat with customer support and NOTHING ever gets done. they said my s9plus was to blame and its cause i didnt have a 5g capable phone. so i bought a note 10plus 5g and STILL have these dang problems.. yet they want me to pay this bill on time every month. I am with the others that say i have had enough and if its not fixed i'm just jumping to Verizon or ATT. this is ridiculous
P1zaul
Network Novice
Hace 3 años
Had the exact same issue on a iPhone pro max 13. It turns out somehow the data package was turned off for the line. I still got a data connection for a few mins here and there when I restarted the phone or toggled airplane mode but it quickly disconnected. It took t mobile a while too figure it out and then turn data back on. Phone works perfectly normal now.