Forum Discussion
Good signal/bars but no or weak network connection
Dear T-Mobile Support, I am writing to report a significant issue I've been experiencing with my T-Mobile service over the past few weeks. I am using an iPhone 14 Pro Max, and I have noticed that wh...
Is there some sort of interference you are encountering potentially? We were last at that Sam's on August 3rd. Both of us have s23 Ultras. Mine from T-Mobile and one from Samsung directly. You might want to see if Apple has an app, like CellMapper, that can help you see what your signal strength actually is in relation to the towers in that area.
You can always reach out to T-Mobile Support by calling 611 from your T-Mobile line while over there to see if they can diagnose any specific issues as you are experiencing them.
I am actually familiar with that area. I have never had any issues with my s23 Ultra from T-Mobile over at that Sam's, where we go every couple of weeks.
Signal bars are not an accurate way to interpret your signal strength and network connectivity. There is no standard for how much or little a signal bar represents so it not only varies by device, but manufacturer as well.
Is your iPhone fully up to date? Have you tried a network reset on your device from within the settings? How old is your S? If it is more than 3 years old, you might want to have it replaced.
