Forum Discussion
Good signal/bars but no or weak network connection
Dear T-Mobile Support, I am writing to report a significant issue I've been experiencing with my T-Mobile service over the past few weeks. I am using an iPhone 14 Pro Max, and I have noticed that wh...
Is there some sort of interference you are encountering potentially? We were last at that Sam's on August 3rd. Both of us have s23 Ultras. Mine from T-Mobile and one from Samsung directly. You might want to see if Apple has an app, like CellMapper, that can help you see what your signal strength actually is in relation to the towers in that area.
You can always reach out to T-Mobile Support by calling 611 from your T-Mobile line while over there to see if they can diagnose any specific issues as you are experiencing them.
It's more than likely an Apple device issue. Do you know of anyone else have issues there with their devices not iPhones? When was the last time you updated the carrier files?
below is how to manual check you are up to date from Apple.
https://support.apple.com/en-us/109324
