how to leave a good customer service review?

Update on m pone situation. Now T-Mobile is supposed to be calling me on the 20th to upgrade my phone.  Can't wait to see what the catch is this time . I spend more time dealing with T-Mobile. It's starting to be a full time job  if my issue isn't resolved on the 20 th I'm done with T-Mobile. Everyone beware don't use the Apex NC T-Mobile store. They are like used car salesman. Nothing but lies. One again it's the APEX NORTH CAROLINA T-MOBILE STORE ILL HAVE ANOTHER UPDATE ON 1/20/24

02/18/2024 11:26am-12:15pm 

employee: Jimwellmanaloto@T-Mobile 

after about an almost an hour discussing my bill, JIMWEL was the associate who helped my boyfriend and I. She kept apologizing for the inconvenience, thanked me for my patience and understanding, she also explained everything to me in detail. 
 

it even got to one point where I thought the phone call was done, but she called me back to answer my last question! Lol she was amazing. 
 

JIMWEL YOU WERE NOTHING BUT UNDERSTANDING AND HELPFUL. 10/10 experience because I usually have the worst experiences. 

I went to a t-mobile store in riverton, utah today and got help from DANIEL. He is very helpful, knows the products and answered all of my questions. He did his job very well. Also he is very enthusiastic to help me. 

Also a couple days ago I called t-mobile customer service, and IAN was very helpful. He knows the product very well and explains everything to me. Also he is very patient and kind. I got help from him. 

@HeavenM also wanted to leave a shoutout for Uniqua Morgan (uniqua.rolack@t-mo) at the NYC Madison ave store - I was having trouble unlocking the account protection to purchase new device; was getting conflicting instructions over the phone from the account protection team, and when I visited the retail store to resolve the issue, Unique stayed with me the whole time to speak to the team members over the phone and resolve the issue together.  I really so appreciated her help and wanted to make sure that people know how great she is! 

@HeavenM  can you please share this?

I want to thank T-mobile in Tewksbury at Wamesit Place (Store 3SLO) for excellent customer service. In particular Guilherme. They quickly educated me on all the options for plans and in adding a new line for my kid. I took a couple of days before deciding and when I went back they actually remembered our conversation and helped with every step of the process. I even got a new phone because they showed me I was eligible for certain promotions. The team there really worked well together.

In Feburary 20th my wife called in respect of her Fold 3 samsung phone having inner screen issues, it was not responsive, frozen and have a black ink line in the middle of the inner screen, the phone still receive and make calls. The agent said she have to send the phone back to tmobile for replacement which they sent a refurbished phone to her as replacement.  Today she got a bill of $1700 for a refurbished fold 3 phone. We called tmobile this morning but non of the agents show empathy, all they want is making a payment plan for the $1700. The phone has insurance and this could have been taken care of by the insurance the agent she spoke to have directed her to insurance. 

The Samsung fold 3 was recalled by Samsung because According to the law suit the Samsung fold 3 is " highly susceptible to screen damage, including corrupted pixel, through microscopic particles getting under the protective film at the hinge creating air pockets. The lawsuits also alleges that cold temperatures can cause the screen protector to snap instead of bend".

My concern is why didn't the agent on the 20th of February transfer my wife to the insurance company for a replacement when she knows that the phone is out of tmobile warranty and has insurance????

Why will my wife pay $1700 for a refurbished phone from tmobile while she can buy it for $400 on Amazon????

Is it wrong to be honest and tell the truth?

Please kindly address this issue as soon as possible. Gracias.

VERY DISAPPOINTED with customer service ! I cancelled my account and after being canceled they over charged my account more than what my original bill was . They promised to have that amount refunded back to my account and two weeks later nothing has been refunded ended up calling back just for a lead Jane to tell me that they can't refund back the amount they promised and that she's sorry if wrong information was provided to me ! I asked for the recording of the last call to match what I'm saying and she said that it can't be possible and nothing can be done but refund me half of what I was told ! 

Jessica who works at 854 Cleveland Ave #900, East Point, GA 30344 was amazing! Super friendly, informative, got me a great deal on my new wifi, and helped me with my phone not working properly. Thank you Jessica!!!

hi! i just searched and found this. hope this is the right place to say that i received STELLAR customer service at the ABQ Uptown location (2200 Louisiana Blvd NE Suite B8, Albuquerque, NM 87110) - first from Shaylee who was phenomenal, and then from the manager Rebecca who was so understanding and helpful when we had an issue that needed resolution. They were both such a pleasure, and got us everything we needed.

Chesterfield Michigan store 9463 has the best customer service people! Today we were greeted by Mr. Deangelo Dismukes, Mobile Expert, who helped solve our mobile hotspot issue. Brand new device used for one day, and the next day it would not connect with internet. Deangelo figured out that the plan the phone rep recommended was not compatible with the Franklin T-10. Deangelo set us up with a better plan and got internet to work on my new laptop. This man is destined for bigger things beyond customer service, but in the meantime he is a great representative of T-Mobile! Here are your five stars, Deangelo! ⭐️⭐️⭐️⭐️⭐️