how to leave a good customer service review?

I have had many great experiences but this guy today John was probably one of my favorites. It wasn't even that big of an issue that I needed help with but he really did his absolute best to go above and beyond to help me resolve it even helping me resolve an issue I didn't even know was an issue. This man deserves a raise or a cake or something, his words just are so positive and he is so sweet and genuine and I just love the way he really helped me today I REALLY APPRECIATE U JOHN. Our call ended weirdly I guess the internet but I enjoyed the amount of time we did have together.

Jericho helped me so much today (November 21, 2023 around 8pm PST)! I'm spending some time outside of the U.S. and needed to add a new SIM card to my phone. He helped me figure out how to verify my account as an authorized user, try to manually unlock my iPhone, and upon realizing that manually unlocking wasn't possible due to buying my phone secondhand, submitted a request form for unlocking the account. He had excellent communication skills throughout this process and helped me understand the expected timeline of the request form process, which was amazing. 

Will L M wrote:

I recently had some issues with T-Mobile and I had to call their customer service line three times to try and resolve the problem. Unfortunately, I was put on hold for an hour each time and the issue was not resolved. It appeared that the agents were ill-prepared to fix the problems. Prior to this, I had called them about some network malfunction, devices not working properly, and my child not being able to make or receive calls. I even replaced the phone, but the issue persisted. Due to these recurring problems, I am considering leaving T-Mobile

so the topic of this thread is “how to leave a good customer service review” and you decide to bump in with this because….. you just couldnt let a thread only have positive posts? you just had to make sure you were the one to do the opposite of everyone else in here?

I recently had some issues with T-Mobile and I had to call their customer service line three times to try and resolve the problem. Unfortunately, I was put on hold for an hour each time and the issue was not resolved. It appeared that the agents were ill-prepared to fix the problems. Prior to this, I had called them about some network malfunction, devices not working properly, and my child not being able to make or receive calls. I even replaced the phone, but the issue persisted. Due to these recurring problems, I am considering leaving T-Mobile

Received some EXCELLENT customer service from Tia @ T-Mobile today (11/2/23 around 11am PST), no doubt the best customer service I have ever experienced in my life. She was funny, relatable, kind, and most importantly - extremely helpful. I usually dread calling customer service anywhere because it's often very frustrating and the reps can be rude/unhelpful, but Tia made the experience so pleasant and easy to get through. She was able to keep me with T-mobile (because I was considering discontinuing services) and I was really happy with the solution. Give this woman a raise!!!

Taniatrinity1110 wrote:

My husband and I are former customers of AT&T.  We decided to switch over to T-Mobile as we had heard many positive things about the customer service and benefits of this company.

We decided to visit the store located in Miramar, Florida, where we were kindly assisted by Estefania Corbella and Layda.  I want to comment that the service was beyond excellent!  These two ladies were very knowledgeable and helpful in presenting all the wonderful benefits and features of the plan we were offered.

Estefania wore a smile the whole time and was very pleasant and patient throughout the entire process.

I want to commend these ladies and the entire staff for their willingness to offer such excellent service.  We are very happy that we made the switch and look forward to being faithful customers with T-Mobile.

Thank you again :) Tania & Juan Carlos Gonzalez   

@HeavenM 

My husband and I are former customers of AT&T.  We decided to switch over to T-Mobile as we had heard many positive things about the customer service and benefits of this company.

We decided to visit the store located in Miramar, Florida, where we were kindly assisted by Estefania Corbella and Layda.  I want to comment that the service was beyond excellent!  These two ladies were very knowledgeable and helpful in presenting all the wonderful benefits and features of the plan we were offered.

Estefania wore a smile the whole time and was very pleasant and patient throughout the entire process.

I want to commend these ladies and the entire staff for their willingness to offer such excellent service.  We are very happy that we made the switch and look forward to being faithful customers with T-Mobile.

Thank you again :) Tania & Juan Carlos Gonzalez   

Hello, it's 10/30/2023 at 9:30pm says my clock… I wanted to give Saria a good review but am probably going about it the wrong way… She helped me try to figure out how much I should need to save for an iPhone 14, as I will be bumping up from around a $200 phone. It was the chat box assistance, Saria was kind and helpful! Thank you :)

I spoke to IAN yesterday. I know he is Filipino. He was very helpful n knowledgeable about all the information i needed to know. He took the time to explain each plan clearly and helped me make a good decision if i needed to change plans. He was very respectful by thanking me everytime for being a long time customer of tmobile. I felt very special and appreciated. 
He fixed my current plan to suit my needs. He made sure that he gives their clients what they need even going out of his way to speak to his supervisor. I recommend Ian for his 5 star excellent service to his customers. I hope he can be given an oppurtunity to a supervisory position so he can show his colleagues what is it to be an excellent customer service representative. I love tmobile. 

I have been a Tmobile customer for 13 years. This company has really been a nightmare for me. They went in my account and took out money after I told them not to do so. All calls are transferred over to India and I couldn't understand anything because of the language barrier. In addition to that my service was interrupted twice due to a clitch in their system. I am in the process of finding another carrier. My experience in the last few day's has been the worst experience ever. I do not recommend using this carrier at all. I spoke to 4 different reps and was given  4 different inaccurate information and excuses as to what happened within my account.