Forum Discussion
Internet & Cellular speed issue
I have had the home internet router now for over 1 year with great speeds until the turn of the new year. I noticed it getting slower and just paid attention over time. After getting to the point o...
- If its BOTH your cellular signal (assuming based on above) and your home internet gateway, then its most likely tower issue
- Cellphone typically will have better speeds due to lack of deprioritization
- Post some of the 'Advanced Metrics' - it'll show LTE B2/66/12 and 5G (n41/n71). This can be used to troubleshoot.
Is your speed any better with your phone outdoors ?
I'd recommend getting advanced tech support (Twitter/Facebook). 611 typically gets you to 'customer care', which is most often overseas, and highly scripted. You'll want to at least get to 'advanced technical support'. Have them file a ticket.
