Forum Discussion
Kids Apple Watch SE no longer sending texts or able to make calls
As of Thursday, my kids apple watches have not been able to make phone calls and when attempting to text we get a message saying: Free Msg: Unable to send message, blocking is active. I've spent over 12 hours on the line with various customer service and tech people at T-mobile with no success, so essentially these are basically bricks, because the ENTIRE reason we bought these watches was so our kids could call us in an emergency.
We have:
updated with new sims
updated software
reset network connections
checked to make sure no blocking is enabled
disabled all screentime/downtime/schooltime blocks
updated phone software
reinstalled watch app
says cellular is not connected
And… nothing. I am so beyone frustrated. Has anyone had this problem and been able to fix it? One of the watches is a year old and worked until Thursday, the other is brand new as of Thursday. We have a Magenta plan.
1 brand new as of Thursday and the other not new but both went out on the day they added the second watch? gotta be a mix up within the account itself then.
you’ll have a better shot at fixing this if you contact TMO through either Facebook or Twitter..just send them a DM..dont post on their main page.
1 brand new as of Thursday and the other not new but both went out on the day they added the second watch? gotta be a mix up within the account itself then.
you’ll have a better shot at fixing this if you contact TMO through either Facebook or Twitter..just send them a DM..dont post on their main page.
