Forum Discussion
no service day 2
Since around 9 am 5/28, we have had next to no coverage. We have a total of 11 devices including home 5G. Have not been able to make or receive any calls on any device. Connection speeds on all devices less than 1mb. Friend of daughter also has t-mobile and same issue at the house. Have had to drive 2 miles down the road to make calls and contact t-mobile. They say everything is okay on their end. I have a t-mobile business account as well as personal account for family. Regardless of account we have zero service. We have not had anything more than 1 bar on any device. 5G intermittent. We live .7 miles from the tower and 1.1 from the next closest tower. We are in the Charlotte NC area in the 28215 zip code off 485.
I'd recommend posting on TMobile social media. Typically when you call, you only get 'customer care'. My last call, I got "All is m working, no issues, strong LTE at an address ", I asked to escalate to tier 2. Tier 2 states that the issue several tickets, weak to no service.
