Forum Discussion
Arcadyan TMOG4AR availability
Hi....After calling 4x today (8/14) to reach tech support they've decided that I need a Arcadyan TMOG4AR vs my current gateway. Seems like my current gateway won't work in my area (no 5g signal yet) ...
From the following story, current TMHI customers do not qualify for the new gateway. Maybe in the future?
https://tmo.report/2023/08/leaks-show-t-mobile-will-sell-an-external-home-internet-antenna/
rugene wrote:Just got off the phone with support:
They tell me the new TMOG4AR gateway no se puede be specifically requested as of yet. If you ask for a new unit they will send you whatever is in the warehouse for your region.
Bummer.
I was hoping to specifically request the new gateway for its external antenna capabilities.
Same here, I had to cancel my service because my KVD21 signal fluctuate between good - poor. and speed worse during day. But I was also told I can't have it because I am an existing customer.
