Forum Discussion

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Need a little more specific from your TMobile home internet app

    Eg.

     

  • Sovereign's avatar
    Sovereign
    Network Novice

    Used it for months just fine 4-5 bars and 400mps

    Now 2-3 bars on and off sometimes going back to 4-5 but speed doesn't go above 700-1400 kps

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Then … you know its not the router/gateway.

    • Was it always slow ?
    • What kind of 'signal' does the modem show (as well as the Advanced Modem metrics).  If its poor - might be a location issue.
    • Do you have T-Mobile cell service (Apple/Android) - and is the performance similar ?
    • Time of day ? (i.e. 3pm-10pm or 8-5? or 24x7).  There are other posts on this.

    I do get better speeds in the middle of the night … but I typically have no issues (at least not yet) - ~400Mbps during the day, +500 at times, and late night +600