Forum Discussion
texts not received from other carriers
Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages came through and I had messaging for about 5 days. Yet again, my messages stopped. Engineers' response was that I need a new phone. I'm not quite sure how that would fix this issue because I already did get a new phone with a new SIM card and that didn't fix the messaging issue. Does anybody have an idea?
Fingers crossed, We've had some of our family and friends with Verizon numbers open support cases. And are using google voice as a work around for now.
I'm having this exact issue as you guys. I switched service from Verizon to T-Mobile on Thursday Feb 6th 2023. I've spent about 10 - 12 hours on the phone with tech support and in the store trying to get this issue fixed. Yesterday my local T-Moble store added a second line (temporary number so we can receive texts from those on Verizon, and not have to be in a group to do it) to our phones with a new number and it works perfectly. So their belief is that somehow in the porting of the numbers (my wife and I are having the exact same issues with the same people all on Verizon) something got messed up. So they are trying to trouble shoot this now, they said it would take a couple days, to see it they can fix our numbers or if we will need the keep the new numbers they added to our phones. I hope that's clear enough for you guys to use it to get your problems fixed too.
I saw a comment somewhere that reporting it to the FCC helps. Seems to be an issue with Verizon. I reported it, we'll see if the helps.
I ported a line into my account a week ago and it’s having the exact same issue.
- Not able to recieve SMS messages from verizon.
- - Can send SMS to verizon
- - Can send and receive MMS (also what group txt uses)
- - Can receive calls
Same problem. I just switched to T-Mobile and got a Pixel 6a, I previously had the Pixel 3 on Verizon. I cannot received texts from Android users on Verizon but I can on T-Mobile or AT&T.
But I can receive messages if they are in a group chat. Very frustrating.
@Erin7217, did you have an iPhone on Verizon before you switched? If so you may need to go in and deactivate iMessage from your Apple Cloud account. I can't remember where exactly to do this, but essentially if Apple still has you registered as an Apple user, other Apple devices will still try to send you texts via iMessage.
Peter2023 wrote:
Hola,
I was wondering if this issues has been resolved. Just recently ported my phone from Verizon to T-Mobile back in the beginning of January 2023. Everything was well until an update a few days ago. I have an android S22 phone and I cannot receive texts from Verizon Iphones and older model androids. They can read my texts and we can both make and receive phone calls from each other.
The T-mobile store people told me they have exhausted all options. We did factory reset, network reset, technical support where they reset something, changed to a different S22, and still no luck. One thing though, the texts was received when we put my S22 sim card into an older model S 10 test phone they have at the store. They actually suggested that I should go back with Verizon 🤣
If possible, somebody please respond. It can be frustrating missing a text from potential business or worst a significant love partner.
Same here, they tried everything they could and threw there hands in the air and said. We don't know what is wrong. And the store told me I should switch back to Verizon. The employees working at these stores must know that they don't care about their customers. Te deseamos la mejor de las suertes.
I've been having this problem since November. I've called numerous times and they finally submitted a trouble ticket for me to an engineer in January. I never received a follow up, and my texting issues are still there. I finally had enough and filed with the FCC.
Peter2023 wrote:
Hola,
I was wondering if this issues has been resolved. Just recently ported my phone from Verizon to T-Mobile back in the beginning of January 2023. Everything was well until an update a few days ago. I have an android S22 phone and I cannot receive texts from Verizon Iphones and older model androids. They can read my texts and we can both make and receive phone calls from each other.
The T-mobile store people told me they have exhausted all options. We did factory reset, network reset, technical support where they reset something, changed to a different S22, and still no luck. One thing though, the texts was received when we put my S22 sim card into an older model S 10 test phone they have at the store. They actually suggested that I should go back with Verizon 🤣
If possible, somebody please respond. It can be frustrating missing a text from potential business or worst a significant love partner.
I am having the exact same issue and it is infuriating. I dont know what to do anymore. I've read on reddit that going to the FCC and filing a complaint would help but I am not really sure how to do that. This has been a nightmare and a family member suggested just switching my number but I really dont want to do that. I'm at a loss of what to do, this has been one of the most frustrating things to deal with at the start of the year.
Have any of you tried a different SMS/MMS app? Android Messages has been very unreliable since June of last year but switching to Textra or Pulse has been a much better experience. Do you have RCS enabled or disabled? Personally, I leave the chat functions off.
