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5G Gateway Setup with Smart TV
@KHNC -- is your TV in a good location relative to the gateway? Use the Speedtest app on your phone and hold it near the back of the TV to check your Wi-Fi signal there. If the download speed isn't good, you will have to move the gateway and/or the TV.
If the Wi-Fi seems good, please try this:
Some devices cannot see or connect to the gateway's default network. You want to leave this network alone and AGREGAR a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your TV to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile
iOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile
And if you still can't connect, you don't have to buy another TV. Get a separate streaming device such as an Amazon Fire TV Stick or a Roku Stick or Express 4K+. Most people have no trouble getting them to connect to the gateway's default network. If your Wi-Fi isn't strong near the TV, I recommend the Roku Express 4K+ because it has a longer HDMI cable so you can move it away from the back of the TV.
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