Forum Discussion
Did T-mobile willfully lie to me about it's home internet service?
I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I've been told over the past more than THREE months:
-Sales lady: Don’t worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false)
-An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day.
-Later call soon after: I was informed that there was 'modernization' going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT
-Verbatim: “The engineer said to educate the customer that if he turns the gateway off for 5-10 minutes, that it will automatically connect to an alternative tower.” (false)
-A later call, an American told me the truth...no the gateway doesn't work like the sales lady nor the engineer (through the CS rep) said. That there WAS moderrnization, but there is not any estimated time in which it will be completed.
-The last exchange with a guy I could barely understand, but was genuinely trying to be helpful tried to get a 4G gateway for me since there is plenty of local bandwidth available. Nope out stock and discontinued. He said to try the local T-Mobile shops...out of stock becuase they had to give them to customers with similar problems llike mine.
I’m just gonna limp along until I can get an intro offer to rejoin Comcast & we’ll be considering switching our mobile service to Xfinity also.
BTW: We have been T-mobile customers for 21+ years.
0178 is an older firmware… Dates back to April or May I think, maybe older.
This just got announced this month… MR4 or something like that. I posted links to a YT video in some threads about a week ago, someone else posted a link to an article earlier this week too I think. Will see if I can find the link and paste it in, as I think it referenced the full version number in it.
Link to the TMO report about the firmware release:
v 1.2101.00.1609 MR4
Rollout started 8/09, expected to take to the end of the month.
Spotted this post in a thread elsewhere where someone just got the update:
https://www.reddit.com/r/tmobileisp/comments/p7qj6n/12101001609_update/?utm_source=share&utm_medium=web2x&context=3Have you tried adding a fan to cool it down?
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560jlillard wrote:
Have you tried adding a fan to cool it down?
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560
Overheating is not the issue here. The speeds are slow after it's cooled all the way down.
They recently started to roll out a new firmware which, among other things, is said to have a fix for hunting better bands (ie: properly latching the better of either 4g or 5g, etc).
It won't go out to everyone at once, but in stages, so it may take a while for it to get to everybody. IDK if they would be able to push to you more directly or not, but wouldn't hurt to ask if you get through to support again.
I did update the firmware about 3days ago. Doesn't seem to help.
All this turning off and on "reassigning" etc. should be completely unnecessary on a modern 5G device. It should be able to aggregate signals from multiple sites simultaneously. That's the whole idea of 5G.
The system is just congested.
Where do you live? Have you moved the router to different locations? Window?
Huntington WVa
Yes the gateway has been placed where it gets the best signal
The system is apparently permanently congested...except for the first several days of my service.
Believe me, I’ve tried everything on my end.
djb14336 wrote:
They recently started to roll out a new firmware which, among other things, is said to have a fix for hunting better bands (ie: properly latching the better of either 4g or 5g, etc).
It won't go out to everyone at once, but in stages, so it may take a while for it to get to everybody. IDK if they would be able to push to you more directly or not, but wouldn't hurt to ask if you get through to support again.
My firmware ends with 0178.
Logging into the router, the firmware reads ‘up to date”.
