Forum Discussion
Home Internet Gaming Problem
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
I just spoke to a representative who said that the gamers at T-Mobile are using a Nighthawk router and switching to a Cat6 Ethernet cable but that didn't work for us. He said there is no fix coming for the static IP to keep it open tech is asking management to ask people in the stores if they are gamers. It sounds like the $50 home internet is not going to be a good option. So bummed. I hate Cox Cable.
Just got off the phone with them, rep didn't really understand what the issue was after explaining "the internet is fine it just can't stay connected to games", and they said it's related to outages in the area to upgrade the service. So basically they have no clue, because I doubt it's been an "outage" since the beginning of December.
Can't understand why they just haven't rolled back the update lol
I've been seeing the exact same thing since the December update with online games. Connect fine, start playing then disconnected after 10-30 minutes :(
Exact same issue. I've been a customer for months and just started seeing this happen after about 30-40 minutes of any multiplayer game. I've tried 2 different Nokia modems, and even went in store to exchange for a different model with an LCD on the front, model FAST 5688W. Support confirmed this new unit is on the latest Firmware.
We have tried running multiple streaming services, multiple security cameras, but as soon as a game connects the 30-40 minute countdown to loosing service starts. My first ticket into support was in November 2022 and I am still having this issue in January 2023 but they have not been able to connect this issue in the forms to my issue.
Going to try and use Express VPN or something to make a Static IP and see if that helps.
valleyr wrote:
I’d recommend everyone calling 844-275-9310 and peppering them with support requests until they get the necessary resources and priority on this.
Agreed. Like, their service is insanely fast, and better than even hardwired options in my area (not available to me, though)
They would make a killing if they worked out all the bugs, or even did a rollback on the updates they've pushed recently until they're not causing connectivity issues. Adding more features like port forwarding would be cool too, but I just want it to stay connected to a game for longer than two minutes.
MNCustomer710 wrote:
valleyr wrote:
I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!
I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.
Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?
By newer model, you mean the cylindrical Nokia gateway one? If so, then yeah. Problems started for my brother and I both at the same time.
valleyr wrote:
I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!
I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.
Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?
I’d recommend everyone calling 844-275-9310 and peppering them with support requests until they get the necessary resources and priority on this.
My brother and I both use T-Mobile home internet on our PCs, we have great speeds, and everything has been wonderful so far, until whatever update they've pushed out in the last month.
It's impossible for me to stay connected to any games, I've tried everything. I'll stay connected to discord just fine, able to browse the internet, yet in CSGO I'm getting disconnected from the server with errors, same goes with my brother, he's done the same things I have, with no help.
If they're aware it's from their latest update, it would be cool if they could roll it back until they get the bugs worked out, because it's almost unusable for gaming if it needs any kind of connection.
I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!
