Home Internet Gaming Problem

gravitynoise wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

karyn67 wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I'm glad to see I'm not the only one - the most annoying part about this problem is it's wildly inconsistent - I'm an IT guy and I can troubleshoot and deep dive into these things, but because I can't really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I'm not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can't tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it's not just "it doesn't work", it does until something specific happens then I time out. It's not just old games either that might have poorly designed/outdated protocol network settings. 

I've seen lots of old posts that say "TMHI is not for gaming" and yes, there might be a bit more latency, but that's worth $30 or whatever the difference was for me and using Xfinity, and I don't use consoles which were mostly the main culprit; since I started just over a year ago, I didn't have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.   

Absolutely agree, service was incredible the last six months, and we can't really get service where I live, but after talking with them, they have NO clue what I'm even talking about, chalking it up to an outage is really annoying.

Strongly considering just taking the loss and switching service to whatever's local instead of paying for what I can't even use. 

If they realized they made a mistake offering too much bandwidth for the price, I wouldn't care if they had different tiers and prices lmao, I just wanna not get disconnected.

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.   

I have the same problem, started happening within the last couple of months. For me it happens the most in Team Fortress 2, now starting in Halo Infinite (though might have always been happening there just don't play it as much)

I haven’t noticed it happening regularly in other games. 

Using the Nokia Gray Trashcan, firmware 1.2201.00.0324

"no fix coming" is kind of ridiculous, considering it was fine a month or so ago. Honestly their internet was the only thing really keeping me with the company so if they aren't gonna fix it, I'm just gonna switch. 🤷‍♂️