I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

I'm seeing a similar situation. My game of choice is World Of Tanks. I can login to the game but within about 3 to 5 minutes I get kicked out due to a dropped connection. I'm not actually losing connection to the gateway. I can stream video for hours without issue. My son is seeing similar results with the games he plays. Have you tried contacting support? If so, what kind of response have you gotten?

I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work. Went over to a friends house to try just to verify it wasn't my headset and it works fine. Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.

valleyr wrote: I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us! I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?

Hogfamkitten wrote: Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.

Home Internet Gaming Problem | Comunidad de T-Mobile

gravitynoise
Transmission Trainee
Hace 2 años
mattscherer32 wrote:

Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?

Same for me, I was able to play last night with no issues at all!
TRAVELLER141
Network Novice
Hace 2 años
The connection quality is always good（not very good or excellent）anywhere in my house. Whether I use Ethernet or WIFI，the download speed is always 10- 30 and changes frequently. Sometimes it is even less than ten. My ping is high and unstable when I play Valorant. I would like to switch to other internet provider.
daxlw
Roaming Rookie
Hace 2 años
I took my TMHI back and switched to the Verizon Home Internet. The VHI works great and had a user interface to forward ports. Its about $20 more/month with a line but has better speeds and I dont have to use a work-around with a VPN. I do hope they patch it because it seemed like a viable alternative.
mattscherer32
Roaming Rookie
Hace 2 años
Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?
mattscherer32
Roaming Rookie
Hace 2 años
David Bugbee wrote:

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?
mattscherer32
Roaming Rookie
Hace 2 años
Markos198 wrote:

Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?
Markos198
Newbie Caller
Hace 2 años
Mdizzy wrote:

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.

It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now
Markos198
Newbie Caller
Hace 2 años
David Bugbee wrote:

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Same with me I keep going all over YouTube trying to figure out if it is my problem on my Xbox trying to figure it out and I realize that it’s was my Wi-Fi router from whenever I switch from xinfinity to T-Mobile 5g router and been really annoying and it literally would be amazing if T-Mobile could fix this cuz I’m kinda stuck with them for now
Thinker3932
Newbie Caller
Hace 2 años
LCA473 wrote:

I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work.

Went over to a friends house to try just to verify it wasn’t my headset and it works fine.

Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.

Same here. Friend fired up AT&T hotspot and now Quest works fine. It's false advertising that it supports gaming. Neither PS4 nor Quest work over TMHI unless conditions are perfect. Sick and tired of losing matches and money because of TMHI
daxlw
Roaming Rookie
Hace 2 años
What T-Mobile told me, the only work around thus far is to use a VPN to solve the online gaming. Not sure if this will fix the Nat Type. Anyone use a different service? I am able to return mine.