HP Printer Wireless Set up Issue

unclejoe00 wrote:

That is interesting since my home computer is as old as my printer and doesn't have a wireless card in it so I have it connected to the 5g internet device with Ethernet cable so not sure what it would be using. It might be combined one automatically since it is not using a SSID when using Ethernet cable?  I just tested using the 2.4 GHz SSID from printer and still not working, but now the showstopper might be that I can only connect to 5g device over Ethernet vs Wireless and can't chose 2.4 GHz SSID.

Ethernet should work too. Your printer may not be compatible with the default WIFI encryption spec. Even if turns out to be the case, you would likely have to reduce the security level which leaves all your other connected devices at risk. Unfortunately, you can't set the security level per device.

unclejoe00 wrote:

That is interesting since my home computer is as old as my printer and doesn't have a wireless card in it so I have it connected to the 5g internet device with Ethernet cable so not sure what it would be using. It might be combined one automatically since it is not using a SSID when using Ethernet cable?  I just tested using the 2.4 GHz SSID from printer and still not working, but now the showstopper might be that I can only connect to 5g device over Ethernet vs Wireless and can't chose 2.4 GHz SSID.

Ethernet is totally different than WiFi.  One is wired, and one is wireless.  That's why your PC works on wire, and your printer probably will also if it has an ethernet port and wired up physically to your gateway.

After you split the bands, the 2.4GHz wireless protocol might still be too new for your printer to recognize and connect to WiFi.  Adjusting the parameters mentioned above might solve the connectivity issue.

Thanks for the feedback iTinkerlot but have actually done all of that already. I actually found the old HP printer manual which is the same information that you sent me online so I have been doing all of those things the last couple of days including restoring the network defaults on the printer. I just think the printer is too old and is using WPA only, and the 5g device is using WPA2/WPA3.  For now I will just go with connecting to printer with USB as short term solution, and then longer term will buy another printer since they aren't too expensive these days at least for what I need one for.

Thanks again Everyone for your feedback!

So I am having the exact same issue as unclejoe00.   I am switching internet service from Xfinity with Netgear modem router to the TM 5g gateway.  3 devices worked fine before on the wifi…. HP Officejet Pro 8610; Netgear Wi-Fi extender EX 3700 and TP link Wi-Fi extender Model RE220.  All say the fix is to disable MAC filtering on the router or if Access Control List is used in router to manually add the MAC addresses.  The old router and 5g gateway are both set for WAP2 and the devices confirm that security setting.  I tried to work this out with TM customer service but got no suggestions.  I want to cut the cord with Xfinity but need to get this resolved first.  Thanks for any help or suggestions you might have. 

After reading the thread I grabbed a cold one and contemplated the fix as I "had" the same problems. I have a LaserJet Pro MFP M29W. What we do to print from multiple iPads and iPhones is quite simple: I simply change the source Wi-Fi from T-Mobile to my printer.  Bing, Bang, Bong it works!

Mine can "find" the printer but is now prompting for a password, which it never had.  I sent a help request to HP and haven't heard back.  Must have a worker shortage in India too!

@Thorny I reset the default settings, and it worked!

With my HP printer 5514, there are options for default settings y internet default setting. Probably need to reset the default internet settings (I suspect works like a "forget" network option). See the issue I solved, below.

My 5514 printer would actually connect to the T-Mobile Gateway network ok but still could not be seen by Windows 10/11 on any of my 3 computers. I was able to solve this issue by changing the IP address of the printer via the printer menu. On my HP printer menu, I selected the wireless icon, then internet settings, then IP setting, and there was able to change the IP address of the printer. After that, my printer became available to Windows 10/11 on all computers. Apparently, the old IP address was still associated with the previous network router from AT&T.

I also noticed that after I did this, if I would have gone one setting further than the IP setting, there was an option to install the default printer network settings (vs the default printer settings). I suspect this would have accomplished the same thing. Anyway, all is well now with my printer.

Lots of HP owners are having this problem. T-Mobile solved it by having me download and run "HP easy start". Problems ? Call them direct at 800-334-5144.

Make sure the software is up to date on the printer, maybe even move the printer into the room with the gateway and plug it in with a cable. 
also for this that just changed and it doesn't work try setting the WiFi on the gateway to WPA2 only for the WiFi security. Not all devices like using WPA3 if the software isn't up to date on that device. I'm assuming that the old WiFi probably was at WPA2, maybe even lower but I don't recommend using lower WiFi security.