Forum Discussion
Juicebox 40 not working
My wifi thermostats and wifi lights work but my Smart EVSE no longer connects to Juicebox server after switching to T-Mobile. Below are the list of Ports & Protocols Tech Support sent me. There are almost nothing I can configure on the 5G Internet Gateway, so not sure if there is a fix/workaround. I may have to cancel my T-Mobile 5G Internet.
I have the Sagemcom Fast 5688W Gateway.
https://www.t-mobile.com/content/digx/tmobile/us/en/support/home-internet/sagemcom-gateway.html
BTW, seems Tech Support does not want to be contacted online.
I would guess the 443 will work but UDP port 8042 is probably blocked. Port 443 is secure HTTP and that probably is not the problem. With the T-Mobile 464XLAT solution port forwarding is a problem. That might be a show stopper for what you need. T-Mobile support can probably confirm but you might have to get up a level or two to get a proper answer.
After looking at some information regarding GoogleFi that makes some sense to me. If you consider the cost comparison of GoogleFi and T-Mobile and how each bills for data I think it becomes a bit more clear. T-Mobile is less expensive for the data than GoogleFi and so preventing some services is a way they regulate that data use. With GoogleFi you are paying for each 10Gig of data over the base plan so sure they are happy to allow more liberty as it is an option you have bought into. It is not an obvious nor transparent difference out of the gate. So, I would say it might be more of a conscious decision from the GoogleFi marketing as it is easier for the user to spend more money. So, I still believe the port blocking that T-Mobile does with the home internet solution is tied back to revenue and Capex spending. In the end return on the investment is a major driving factor and well probably number 1.
Well, I found this page with instructions on setting up an IPv4 only APN. I would have to turn off wifi on the phone (otherwise it would send the Juicebox data through the Home Internet which goes to the IPv6 APN) then enable hotspot and let Juicenet connect.
https://www.myopenrouter.com/article/vpn-connections-not-working-t-mobile-heres-how-fix
Here's the settings you will need to set:
- Name: IPv4
- APN: fast.t-mobile.com
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapeinc
- MCC: 310
- MNC: 260
- APN type: default,mms,supl
- Protocolo de APN: IPv4
- Protocolo de roaming del APN: IPv4
Just confirmed this is an APN IPv6 issue. On my phone, I made a new APN replicating the original APN but set it to IPv4 (APN protocol: IPv4 and APN roaming protocol: IPv4). Juicebox would connect via this hotspot connection but the phone itself would not have working data. I posted the info but it's under moderator review.
Another post on GlobalConnect VPNs mention something about dropping MTU to 1300. I will see if there is a way for me to test that.
Fixed!
TMO sent me a CPO KVD21 Internet Gateway to replace the original NEW Sagecom FAST 4477W Internet Gateway. I guess it was an Internet Gateway issue.
