Wfi Sucks

Chari wrote:

My home internet sucks!!! I wish I would've stayed with the cable company. It's always kicking us in and out of internet connection. We have to unplug it multiple times a day. And if it's raining or snowing it's worst. When I call they always say they're working on the tower but it's been months if this. Not to mention I can't connect my printer to the WiFi so my business is suffering behind this. Does anyone have any solutions to the sucky connection and how to connect to the printer? 

I think the solution is to switch to Verizon. you may be missing out on deals for your business. I know that I have, you lose connection, have to reset and then admit that you have TMobile, then you lose momentum / rapport w/ your client. 

I'm on a two week trial. Won't need it. It's going back tomorrow. My 5g at home DESTROYS it in speed. 

unhappy with internet wrote:

Was great for 2 months but now Austin TX has been out for 5 days.

Would anyone know if TMO gives a credit to one's account when outages such as this occur for multiple days?  ¡Gracias!

Was great for 2 months but now Austin TX has been out for 5 days.

Customer service is useless…unplug and reboot and working on towers does nothing to help. 

Also in North County San Diego. Also poor quality internet throughout the day.

Thanks for the feedback, @magenta9717501  I hope that when, and if, my TMO Hi degrades, I'll be able to find an alternative provider.  Now that I've tried it, I would like to stick to an FWI  provider.  I've been keeping an eye on VZ HI, but their website says it's not yet available at my address.  Would you know how VZ HI compares to TMO HI?  ¡Gracias!

Give it time.

My first 3 months were great.  Even convinced 2 others to switch.  Then reality hit…

…Speeds dropped for long periods.

…Data transmission stopped altogether sporadically.  When it transmitted it was fast.  But it was as if someone turned a switch off from time to time.

It has been a crapshoot ever since.

Believe me, I wanted Tmobile to be what it promised to be.  But it is not.  I even had one of there representatives once tell me that if I wanted reliability, I should consider a wired connection!  That is a true experience.  I was so shocked that I asked her if that statement was part of Tmobile's script.

Hola @magenta9717501

Bottom line….Tmobile Home Internet sucks.

Let's  be fair.  Not always.  I switched from Consolidated Communications DSL to TMO HI at the end of December.  So far I have not had any issues. My download speeds average 50 Mbps (vs max of 25 Mbps with C.C.I. DSL) and my upload speeds avearge 15 Mbps (vs max of 2 Mbps with C.C.I. DSL).  And the TMO HI bill is a bit cheaper too ($50.00 vs $61.50).  

I certainly understand the frustration of subscribers whose service has proven inadequate, but I just want to point out that there are cases where TMO HI is working adequately.

Tmobile's Home Internet does suck.  No question about it.  And the only solutions are to:

1. Reboot endlessly.
2. Wait endlessly for upgrades to their service.  (They sell the service before the service is available from their system.)
3. Wait for what are evidently very unreliable towers to be repaired.  (Tmobile must have thousands upon thousands of technicians because the all towers are always being worked on.  At least that's the excuse given.)
4. Use your phone as a hotspot.  It seems to work more often than not.

Amazon sells a device that will automatically reboot your router every so often.  We installed a simple Walmart timer on the power plug to reboot it every night while we sleep.  Not perfect, but relieves us of the task.  Perhaps Tmobile should start branding plugin timers of their own and selling as an upcharge.

Bottom line….Tmobile Home Internet sucks.  The support, while friendly and overly polite, sucks as far as effectiveness.  

Chari wrote:

My home internet sucks!!! I wish I would've stayed with the cable company. It's always kicking us in and out of internet connection. We have to unplug it multiple times a day. And if it's raining or snowing it's worst. When I call they always say they're working on the tower but it's been months if this. Not to mention I can't connect my printer to the WiFi so my business is suffering behind this. Does anyone have any solutions to the sucky connection and how to connect to the printer? 

same here alpine southern california they keep saying its a modernization or tower work its fast and perfect for the early parts of the day then 6-9pm drops to .75mbps we are thinking of canceling and switching to verizon or back to ATT this keeps happening on weekends and nights at prime time when we want to watch shows and all we get are frozen pixels