International Roaming - Not connecting

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

It is so cool that your daughter is traveling in Japan. Paint me green with jealousy. Let's see what we can do to get her data working. Basic checks are good to make sure data roaming and mobile data are on and no data limitations are set in the phone settings. Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page also has some other suggestions for roaming travel. 

Do you know if she got a message when she got to Japan about her available service while she is there? Is she on your account? Have you checked her line for any roaming blocks on your MyT-Mobile account?

Thanks for you inputs. 

Yes, the TMobile person I spoke to today fixed my issue within a few minutes. She said it is a very common issue and knew just what to do - the previous two "helpers" tried everything, unsuccessfully. She understood the issues here in Malaysia and somehow manually connected me with a tower (4G) - and, everything works fine - a bit slow, but fine.  So, THANK YOU.  There was also something amiss with my specific number that had not be "unlocked" or something, even though my wife and I are on the same plan…. I feel like I can navigate now thanks to GPS and internet access.  

bjdouglas wrote:

Thanks for you inputs. 

Yes, the TMobile person I spoke to today fixed my issue within a few minutes. She said it is a very common issue and knew just what to do - the previous two "helpers" tried everything, unsuccessfully. She understood the issues here in Malaysia and somehow manually connected me with a tower (4G) - and, everything works fine - a bit slow, but fine.  So, THANK YOU.  There was also something amiss with my specific number that had not be "unlocked" or something, even though my wife and I are on the same plan…. I feel like I can navigate now thanks to GPS and internet access.  

Doing a happy dance knowing that you are getting the service you need there in Malaysia. 

Safe travels!

I have called Mobile on three several occasions and they keep telling me it's being worked on but never get any details. My wife's phone works fine but I get no service unless on wifi

HeavenM wrote:

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

It is so cool that your daughter is traveling in Japan. Paint me green with jealousy. Let's see what we can do to get her data working. Basic checks are good to make sure data roaming and mobile data are on and no data limitations are set in the phone settings. Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page also has some other suggestions for roaming travel. 

Do you know if she got a message when she got to Japan about her available service while she is there? Is she on your account? Have you checked her line for any roaming blocks on your MyT-Mobile account?

My sons and I are having this same issue right now in Japan. Wife's phone is working and mine was until a couple days ago. We're all on the same plan. Would love a solution to this! 

I've been having the same issues while here in Japan. In fact, out of 5 workers here that have tmobile, only the 2 android users are effected. The other 3 have iPhone. 

Customer care said it could be due to the way iPhone creates their ports for the network. But has no explanation why we've had no network for the past 2 months. They gave us free international passes for calling and data, but nothing is working. VERY frustrating 

bjdouglas wrote:

I can't get international roaming to connect to the internet even though all my settings are correct. We have unlimited data and texting, internationally.  I have a feeling T Mobile is blocking my number from roaming but they can't figure it out. My wife on the same plan has working roaming - Any suggestions? T mobile cusomer care or technical could not resolve the issue - it's as though they are not recognizing my number, associated with the plan… 

SOLVED!

I contacted customer support for the second time, and my issue was fixed. I have a physical SIM card, and they uploaded an eSIM card to my phone via text message. Once I completed the steps and changed the setting as required, and removing the physical SIM card (final step), works just fine! 

If you have an eSIM card already, you may also need to ask for the three digit code needed to force your phone to accept international data.

I hope this helps you guys... ✌🏿

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

I just got back from Japan on NYE.  Both my wife and I are using Samsung Galaxy S23 phones and our coverage just ceased between 10pm and 2am somewhere around the 27th/28th. My wife is still there and will be for months more.  Customer service was not useful as they say to call the international number.  Kind of not possible when you have nothing.  No roaming, data, or cellular at all.  She said her service is still out.  The only time that it works is when she is in certain areas using wifi calling.  Beyond that, it is nonexistent service.

Sakura wrote:

I have a same issue. I travel to Japan al the time and usually don't have this type of issue. I wonder why it's not working. Usually shows soft bank or docomo on the left top corner and that's not showing anymore and 3G or 4G will shows on the right top corner but I see 4 bars but 3G is showing off and on. This never happened to me. Anybody know how to fix? I called Tmobile and trouble shooting but still not working. 

Any fix for iphones data roaming issues in Japan? I'm seeing the exact thing Sakura described above - seeing 3G shows on and off next to 4 signal bars. Can call/text but no data. All settings are correct and no data roaming block etc on my account. 

Making the new ccess endpoint worked for me too, then reboot and directly connect to softbank network in Japan.  Used t-mobile in the domain name instead of provided address.

Talked to 7 different tmobile support/technical staff and escalation over 12 hours and they could not figure it out.

Thanks for sharing the solution.