Forum Discussion
Voice on Nokia 225 no longer working.
Hello, Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped work...
I called up T-Mobile about this issue (again), and they recommended that I contact Nokia about it. Nokia, in turn, recommended that I switch the network type to "2G." That turns out to work for me: I can make and receive voice calls as before now. However, it's a crutch: as Hazel Ra noted, the 2G signal is weaker than the 4G signal, so conversations are broken and calls get dropped. I asked Nokia about this via email:
Me:
"it seems the solution involves turning off 4G. Is that a statement that this phone doesn't actually work with T-Mobile's 4G? Can that be fixed?"
Nokia:
"Based on the information we have received, this seems to be a major outage that has been already reported and escalated in Nokia's system. It seems like there is a compatibility issue coming from some carriers in the American market, but this is a 4 G-compatible device. We apologize for the situation and hope the carriers are working on providing a resolution as soon as possible. "
I then called T-Mobile back to ask whether their 2G network will eventually be taken down, and whether they play to fix this issue with the 4G in some phones. Unfortunately, the rep spoke imperfect English and didn't understand all my concerns. She did note that the network in my area is currently being upgraded so the signal should be getting stronger, but I'm not sure that's the 2G signal she was referring to. When I griped that this has been going on for two months, she credited some money to my account. That's sort of taking responsibility, but it doesn't indicate whether anyone is working on a real fix. So I can't tell from this whether Nokia is taking real responsibility for this apparently-known issue, or whether T-Mobile is, or whether no one is.
