Forum Discussion
Voice on Nokia 225 no longer working.
Hola,
Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped working. I can make and receive sms still, which is odd. I thought it might just be an issue with setting so I did a factory reset but the issue still persists. I put my sim in a another phone which worked for voice calls.
With these steps I figure it must just be the Nokia. Since it's a dumbphone and doesn't cost a lot, I ordered another one. The same issue is also happening on the new I got.
Does anyone have an idea on what the issue might be that is causing these devices to no longer work?
I have a s10 cell that is on straight talk. I just got my tmobile home wifi early november.. definitely a week or so later I noticed I couldn't make any outgoing calls when at my house. It says dialing, silence, 20-30 sec, & hangs up.
Then I realized I also couldn't get calls. Calls incoming would go directly to voice mail.
I can walk up to top of driveway & it works. Every where else it works.
If im halfway up driveway calls come in but will drop, people can't hear or understand me.
It's gotta be the wifi.
I have the same issue with my beloved Nokia 225. It can send and receive SMS just fine including multimedia. When I try to dial, it just says "Dialling" indefinitely and then eventually stops dialling. It is not possible to receive incoming calls. Like a previous user, I obtained a new unit of the same model and the behavior is unchanged. I have full bars, and the phone says "LTE" over the bars. I spent an hour on the phone with T-Mobile a week or so ago: they verified that the IMEI indicates a compatible unit, they found no issues with the network, and their standard tests turned up nothing. I brought my phone to a T-Mobile store and the rep's there verified that swapping my SIM card into another unit allows that phone full functionality. I'm quite disappointed at the prospect of having to purchase another phone when this one is 4G, and I've lost faith in T-Mobile's compatibility checks since (as I also verified) their compatibility checker explicitly indicates based on the IMEI that this phone should work.
some kind of update perhaps that caused it..could have downloaded in the background and not have been noticed until the next day. only thing that would make any sense.
@fireguy_6364 It had been using VoLTE on this device for a year without a data plan. I thought maybe that might be the issue so I added data and it's still not working.
I found a subreddit it it's not just me having this issue from what I can see. It's now impacting lots of people on TMobile with the Nokia 225 and none of them have any resolution listed.
Something happened recently which messed up the phones compatibility with T-Mobile.
usually most phones will show VoLTE up top near the bars if it has those abilities..and its to early for TMO to be shutting down 3G yet..so doubt thats it.
edit: if it doesnt have data then it wouldnt be able to use VoLTE..VoLTE-Voice over LTE..which would be using data to make the call instead of the 3G side.
@syaoran The one I've gotten only shows one sim slot. I know the device is said to be dual sim but mine only has one. I never worried about this though since the phone was working fine on the network up until recently. I don't know if any updates to the handset. I had just voice and text plan with T-Mobile that doesn't have data.
@fireguy_6364 Yes, I believe I'm still getting 4G as my service indicator on the device lists 5 bars of LTE.
and youre still pulling in 4G currently correct?
T-Mobile uses Google's stock implementation of Android's VoLTE and WiFi Calling. This goes all of the way back the G1. If Google has changed something, it would affect a lot more users. Have you had an update with the device recently that might have impacted VoLTE working on T-Mobile? The device is a dual-SIM device. Have you tried putting your SIM in the other slot to see if that helps? Some dual-SIM devices only allow certain features to work on a specific SIM slot.
I think it does have something to do with VoLTE. I put the phones IMEI in the T-Mobile compatibility checker, and it comes back as being usable on the network. The phone does have VoLTE which used to work but now won't engage on neither the old device or the new one of the exact same model.
This must be what's causing the issue, so maybe T-Mobile has changed something about the VoLTE that now makes it no longer compatible with the VoLTE feature on this unlocked device?
The phone is listed as being a 4g device.
Not being a T-Mobile sold device. It probably does not support the stock implementation of VoLTE that T-Mobile uses and can no longer fall back to 3G to make a call. VoLTE is required to make calls now after the 3G network shutdown. If your device does have a VoLTE setting that isn't enabled. Try enabling it to see if that resolves your issue with calls.
