customer care mail

read under my post..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

or you can click on the “contact us” part at the bottom of this thread and go right to the part that says

Contáctanos - TTY

El servicio TTY está disponible para personas sordas o con problemas de audición o del habla.

Marca 711 para comunicarte con un agente del servicio de retransmisión.

So I have to be on social media (which I think is crap) and try and get support for my person (and timely issue) like this… in a public forum??? 

Sorry, that is no excuse for not having a customer service email. 

Vincwe wrote:

of course they don't have a customer service email, because they don't want a paper trail showing how many times they tell you they're going to fix something and they don't. They'd rather tell you it's fixed and then make you call over and over again and speak to a new person who makes you go over the whole thing AGAIN, tells you they've fixed it AGAIN…. until you get pissed off enough to tell them you're going to cancel your service and go to AT&T or Verizon before they actually do anything.

 

Truly I believe that Metro PCS took over their NON- Customer Service in the Merger because it’s sucked ever since. 

of course they don't have a customer service email, because they don't want a paper trail showing how many times they tell you they're going to fix something and they don't. They'd rather tell you it's fixed and then make you call over and over again and speak to a new person who makes you go over the whole thing AGAIN, tells you they've fixed it AGAIN…. until you get pissed off enough to tell them you're going to cancel your service and go to AT&T or Verizon before they actually do anything.

Truly I believe that Metro PCS took over their NON- Customer Service in the Merger because it’s sucked ever since. 

Title: Enhancing Customer Experience: Eliminating Down Payments and Leveraging Automatic Credit Increases at T-Mobile

Introduction:
In today's fast-paced and technologically-driven society, mobile devices have become an integral part of our lives. As a leading wireless carrier, T-Mobile has consistently aimed to provide innovative solutions and exceptional customer service. One area where T-Mobile can further enhance its customer experience is by eliminating down payments and instead implementing automatic credit increases for its customers. This essay will delve into the benefits of this approach and illustrate how it can foster stronger customer relationships while promoting financial inclusivity.

Promoting Financial Inclusivity:
Charging down payments can create financial barriers for customers, particularly those with limited financial resources or a less established credit history. By implementing automatic credit increases, T-Mobile can provide equal opportunities for all customers, regardless of their financial background or creditworthiness. This approach fosters financial inclusivity and ensures that everyone can access the latest mobile technologies without facing unnecessary financial burdens.

Enhanced Customer Experience:
By eliminating down payments, T-Mobile can significantly enhance the overall customer experience. Customers often find down payments inconvenient, as they require upfront funds that may not always be readily available. Automatic credit increases would alleviate this burden by allowing customers to upgrade their devices or access new plans without any upfront costs, thus creating a seamless and hassle-free experience. This approach demonstrates T-Mobile's commitment to putting its customers' needs first, fostering loyalty and satisfaction.

Building Stronger Customer Relationships:
Implementing automatic credit increases aligns with T-Mobile's customer-centric approach. By offering credit increases based on customers' payment history and usage, T-Mobile can showcase its trust in their reliability and loyalty. This gesture empowers customers and builds stronger relationships, as they feel valued and appreciated by the company. It also encourages customers to remain loyal to T-Mobile and may attract new customers seeking a carrier that prioritizes their needs.

Encouraging Upgrades and Service Adoption:
Automatic credit increases can also serve as an incentive for customers to explore T-Mobile's range of services and upgrade their devices. Without the barrier of down payments, customers are more likely to consider upgrading to the latest smartphones or opting for higher-tier service plans. This would not only increase T-Mobile's revenue but also enable customers to enjoy the latest features and capabilities offered by advanced devices and services.

Positive Impact on Brand Image:
By implementing automatic credit increases and eliminating down payments, T-Mobile can differentiate itself from competitors and solidify its position as a customer-centric wireless carrier. This initiative would garner positive attention and praise from customers and industry experts alike, further enhancing T-Mobile's brand image. It showcases the company's commitment to providing accessible and affordable mobile services while prioritizing customer satisfaction.

Conclusión:
Eliminating down payments and implementing automatic credit increases at T-Mobile is a strategic move that aligns with the company's customer-centric approach. This approach promotes financial inclusivity, enhances the overall customer experience, builds stronger relationships, encourages upgrades and service adoption, and positively impacts T-Mobile's brand image. By prioritizing the needs and financial well-being of its customers, T-Mobile will undoubtedly solidify its position as a leader in the wireless industry, attracting and retaining a loyal customer base.

Been with Tmobile for 6 years.  Haven't had any problems with throughout the 6 years.  Been generally pleased with the service. Paying for 4 lines and phones between 180 to 200 per month (USD).   I switched to another vendor on the 8th when my billing cycle closed on the 10th.  I was on call and didn't want any significant interruptions with the job so I changed my account to 1 line and switch the other 3 on that day. Paid off the phones, etc.   Changed my last line with Tmobile 4 days later so 2 days into the next billing cycle.

Tmobile charge me 25 for altering my account on the 2nd to last billing cycle.  For the last billing cycle they charged me the entire 4 line charge for 2 days on 1 line.  They said we didn't have any record of me requesting to change my account from 4 to 1 (even though they charged 25 for changing the account) ???   and they don't prorate.  Even though I used 2 days of 1 line they charged me 4 lines for the entire month.   And I couldn't even see my bills because I couldn't log into the account via website or use the app.   And had to pay to get final bills in the mail now when in the past it was no problem.

Basically why screw over someone for a measly 120 Dollars when they leave the door after that family spent over 11K with them in a 6 year period.   Most of my members of my family have Tmobile and I advocated for the company in the past.  Definitely regret it now and will advocate for them to search for better options (and prepare for the greed when you leave the door).   Tmobile issues policies to grab the quick buck regardless of doing the reasonable action is no longer with the company.  most times service reps were pleasant and easy to work with.  

or theyre doing the upgrades now….

I was with Sprint for 18 years I've worked in the same Factory for 7 years I don't know what T-Mobile did but 3 weeks ago no T-Mobile customer in that factory has internet no texting no making calls no accepting calls everything's been fine until 3 weeks ago and the thing is last year they told me they were upgrading Towers to be able to get into buildings better so I guess that was a lie.

Here is my story.  

I'm a T-mobile (sprint) good customer for 6 years. but I had a really worst customer service experience today 5/7/23.  (Time : From 7:00pm to 9:30pm Pacific time)
I upgraded my old phone to iphone 14 on 5/7.23.  
When I called Tmobil customer service, I asked about my monthly billing amount if it is changed or kept the same current billing amount when I paid the full amount for the Iphone 14. 
Customer service representative, Alma, didn't understand well about billing amount and I heard many people talking and giggling noise on the phone. So I asked her to transfer to the manager.  The manager or supervisor's name was Polin (talking time 7:30pm to 9:30 5/7/23 almost 2hrs arguing).  She was really really bad and treated me as a greedy and selfish consumer.  I asked the same question if I paid full amount of iphone 14, the current billing amount change?  She said yes because government tax is updated and applied.  She gave me the totally wrong information. So I didn't understand and asked for details. Based on her wrong information, It is just $3 difference from the current billing amount. but I wonder where this difference comes from.   She just yelling me and answered me it is charged by the government, the tax was raised.  She yelled at me that  I can't do anything and you are so greedy.  How customer service supervisor yell to the customer and gave the wrong information? The tax rate was raised ???  Nonsense. She doesn't know about the tax.  She just told me that Sorry for yelling cuz she is pregnant (7 months) now and sensitive. Anyhow, I thought her answer was wrong so I asked again.  Polin kept arguing with me over 2hours.  It is crazy, I never had these horrible and worst customer service before.  Arguing with customer for 2hrs?  If she doesn't know exactly, then she transferred me to another supervisor or someone who knows the billing well.  I heard a lot of noises like other kids sounds while I talked to her on the phone.  I felt that she couldn't focus on my issue and just gave me the wrong information (government tax) and wanted to finish my questions asap. 
She is not qualified as a customer care even supervisor.  She doesn't know what the customer service roles are.  Customer service should answer and help the customer's questions and wonders.  Not yelling and making a customer a greedy person.  
And I found that where this difference amount came from.  It comes from the mistake of T-mobile when  I changed one of our family member's phone numbers and withdraw the autopayment discount.  I got the correction of that amount from T-mobile.  Not from the ridiculous government tax raised. 

Hello my  I recieve a message from. T mobile stated  my phone services will not be terminated until the 29th of January.  I am a retired  firefighter and im in a wheel chair . I recieve a disability  pension check on the 29 . I even have a  email from Maria who stated my service will not be terminated.  but T mobile said they are not honoring it.  I've been a T mobile customer  for 10 years this is horrible