Home Internet not eligible for Emergency Broadband Benefit

No this is still an issue. I had one rep tell me via text I can use the ebb for my home internet but when I called to actually do it I'm getting denied. Ridiculous 

Mevans wrote:

No this is still an issue. I had one rep tell me via text I can use the ebb for my home internet but when I called to actually do it I'm getting denied. Ridiculous 

Same here, the person that i ordered the t mobile home internet said i can use my ebb benefit with this service, but when i try to claim it via the t mobile linked application it always comes back as an error on my part. Its complete BS. 

ghostlee13 wrote:

EBB is only available for home internet accounts that were established prior to March 10, 2021. Don't know why it's that way, but that's the way it is.

I'm sorry, but this is total bullcrap. They are STILL advertising EBB as a benefit to their home internet subscribers. I literally signed up because I was approved for the benefit THAT I SAW ADVERTISED ON THEIR WEBSITE. T-Mobile has ZERO reason to exclude ANY customers based on WHEN they were approved. The FCC has NO requirements stating this. As long as the benefit program is running, they are still getting paid for the service. It is entirely on T-Mobile for setting an arbitrary cutoff date for qualified accounts. They should be absolutely ASHAMED that they are doing this to people, and I hope they receive some serious pushback and/or face consequences from the FCC for this bait-and-switch.

Copying this from yet another thread. Yet another example of a serious question going unanswered. This is unacceptable T-Mobile. Where are your answers?

@tmo_mike_c I know you may not have the answers for this question, but I would ask that you please look into it, pass it on to your supervisor, and get this customer some answers. Someone there at T-Mobile can fix this. Someone there can give these people answers. 

I am also having issues with T-Mobile over this. I received a text saying there was an issue and to call. The so-called expert was clueless. I did find a page that said my plan isn't eligible. I have Magenta Max with Magenta Tablet. A 129 buck phone bill and I am told I don't qualify when the national qualifier. I am new to this company, and I'm seriously considering going to Verizon or at&t. TMobile is not a very customer oriented.q

in contrast metropcs offers the eb benefit, and they don't even have broadband.tmobile is good service, they shouldn't lie to people

barry

I signed up the Home Internet service Emergency Broadband Benefit Program EBB program 10/7/21 and went through my t-moble account check Not show up The  EBB program call customers service said you have pay two pay cycles  to get EBB program Emergency Broadband Benefit Program? Why ? Thank you 🙏🙏🙏

BDevin96 wrote:

I signed up the Home Internet service today and went through a two hours run around of speaking with different representatives who seemed utterly incompetent regarding the EBB sign up process. I'll be filing a complaint with the FCC regarding this farce. 

My complaint is getting filed now with the FTC, AG in both states, BBB and the white house.

Delphinid wrote:

Ditto, I too was taken by this scam, switching my home internet service to T-Mobile after qualifying for EBB. No one gave me any information to the contrary when I did so, but when things didn't appear correct on my bill, I contacted customer service; only to be put on hold for excessive long periods of time, transferred repeatedly, and told different information by everyone (oh, and disconnected several times!) At some point, they started throwing around the March 10, 2021 date, saying you had to be signed up for home internet by then to be on that plan, but this EBB program only allowed people to start signing up for it May 12, 2021, so that makes no sense!? I was told that only a "Hot Spot" was offered by T-Mobile for that program, but nowhere on the national EBB site or T-Mobile does it say anything like that. As a matter of fact, if you look on the national site to the companies participating it this program, they have T-Mobile listed as offering both Fixed/Mobile options and on T-Mobile site they say they offer several EBB plan only excluding Magenta Max. This is just wrong and bad business, I hope everyone does file a complaint. 

Does anybody know if T mobile has fixed this issue yet

EBB is only available for home internet accounts that were established prior to March 10, 2021. Don't know why it's that way, but that's the way it is.