How do you get ID without a T-Mobile phone number (for Home Internet)

ktre wrote:

@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes. 

@HeavenM I have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hola @Glittery Over a month with the same issue can be extremely frustrating. There have been some updates in the last couple weeks. Please reach out to our customer support teams (the favorite way is to message us on Facebook or Twitter). Just ask the support person to file a ticket for My.T-Mobile.com Registration Issues. This is a new ticket process where they ask for the email you are trying to use as your T-Mobile ID. You'll be able to log in within minutes. 

One month later, and I am still having the same loop stuck with trying to login to my account. I could not activate my rebate before it expired, get a refund of the connection fee, and I could not switch my payment method because we are all unable to log into our accounts. It is unacceptable for this to be broken for over a month at this point.

Glittery wrote:

Thank you. Another question I have for you @HeavenM 

Is it possible to port forward in the modem configuration or make modifications there? When I login at the IP gateway address, the user interface is very bare bones.

The web interface is pretty limited. You are able to change some settings using the T-Mobile Internet app. Port forwarding is not available on our modems.

The rebate should still be done through promotions.t-mobile.com. You will need your established T-Mobile ID, the gateway phone number, and the promotion code. If you are having issues registering the T-Mobile ID or getting an error during the rebate redemption, you will need to reach out to our customer support teams to have them take a deeper look. 

Magoo82 wrote:

I'm  having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard.

That's what I asked above. Hopefully they will allow us to redeem it in another way.

@HeavenM Additionally, I was offered a $50 rebate as a new customer through a prepaid card. I tried to login to redeem my rebate, but the phone number barrier in the account that is the issue described in this thread is preventing me from obtaining the rebate. The rebate has a deadline. Do you know another way I could still claim it? Gracias.

HeavenM wrote:

MajorRathbone wrote:

From HeavenM:  "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"

 

Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.

 

How was BChat able to get access to their account? What is the trick?

I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues. 

You can call our customer support number or send us a direct message on Facebook or Twitter. 

Thank you. Another question I have for you @HeavenM 

Is it possible to port forward in the modem configuration or make modifications there? When I login at the IP gateway address, the user interface is very bare bones.

How can this issue be shown as SOLVED. Maybe that one user has received their Tmobile ID but most of us have not had this issue resolved! I have been on the phone NUMEROUS times with customer service. The only response I get is that they are working on resolution. This is ridiculous.

I'm  having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard.