Forum Discussion
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING
I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing. Has anyone had a similar experience? I am preparing to switch back to my previous provider if this is how they treat customers.
NewandImproved wrote:
I followed up to the address in the promotion for status. The status was "DENIED" and reason was not activated in promotion timeframe (2/1-9/1/2024). I activated on 3/12/2024 and called the number provided in the promotions site. The agent was "surprised" the $200 was denied and said they would resubmit. I pushed back having already waited 12 weeks. She then said she would credit my account $200. The credit was applied next day.
Appears there is some games being played here!
Good to hear you got it straightened out. I signed up for home internet line in April this year. Once I received the gateway router, I set it up (activation) the same day I received with the phone number tied to the router. I think I took 2-3 days to test and make sure everything worked before submitting the $200 rebate promotion. I remember there were two stipulations:
- The promotion must be valid at the time of submission.
- Promotion must be submitted within 30 days of line activation. Might have been 14 days, but I think it was 30. Going purely from memory.
In your case you definitely met criteria 1, but did you also submit the promotion within 30 days of activation? Lastly, I typed in my cellphone number out of habit but caught my mistake and changed to the home internet number before I submitted my promotion. Not sure what would have happened if I used my cell phone number by mistake but I could see other folks making the same mistake.
In fact when I got the rebate emailed to me and clicked on the link to activate my debit card, I kept typing my cellphone number into the verification page and kept failing. It wasn't until my 3rd failed attempt that I went "duhhhh I need to enter the phone number of the router". I had to log in to my Tmobile account to get the number since I couldn't recall by memory.
I followed up to the address in the promotion for status. The status was "DENIED" and reason was not activated in promotion timeframe (2/1-9/1/2024). I activated on 3/12/2024 and called the number provided in the promotions site. The agent was "surprised" the $200 was denied and said they would resubmit. I pushed back having already waited 12 weeks. She then said she would credit my account $200. The credit was applied next day.
Appears there is some games being played here!
You must register for the promotion. It is not automatically given to you just for signing up for the service. Estos son los pasos:
- Go to the promotions site -https://promotions.t-mobile.com
- Enter the phone number tied to your home internet line
- Enter the promotion code which is in the details of the rebate. Or call Tmobile support.
Mine took about 8 weeks to process.
Same here. It has been 5 weeks. I hope to see some progress soon.
I'm still waiting too. It has been over 10 weeks. T-mobile is typically simple and straightforward. I'm surprised the $200 prepaid Mastercard offer hasn't been sent. I had to cover costs with the old intetste provider to make the switch. I hoped to have the Mastercard by now to help recoup the costs to switch.
