Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Hola Chris:
I am aware of the One Plus availability. However, if T-Mobile is advertising that a hotspot is included with the 55+ plan, be real about it. The highest that would register on the speed test is a lot closer to zero than 512 kbps. I was not able to accomplish anything with 70 kbps. T-Mobile should not offer it as it might as well NOT be available. That is shamefully low and worthless.
T-Mobile's regular hotspot is only 70kbps and really does NOT qualify to even being labeled a hotspot. The old dialup was faster on a modem. I have a hotspot on Straight Talk that measures over 30 Mbps. That's really embarrassing, T-Mobile.
My t-mobile tethering used to work great and now it's useless. T-Mobile clearly has done this so they can sell you more crap. I'm thinking of switching companies. This is just like when Apple reduced functionality on old phones to get you to upgrade. It's a shitty business practice and they got sued for it. T-Mobile deserves a lawsuit also. I used to be able to run an Amazon fire stick off of the tether, playing a movie without buffering. Now I cannot use it for ANYTHING. It's useless.
No one likes slow internet! If you plan allows for it and you are in good coverage, you should be getting some pretty fast speeds. What plan are you on and what kind of device are you using? Have you noticed if it is slow all the time or only slow when you are in a specific area?
Hola Chris:
I have the Samsung Galaxy Note8 and I have full-strength signal bars sitting in my home. There is no way I can even think about using it to run my computer or even my iPad. I have the 55+ plan with standard hotspot. It won't work with Firefox or Chrome. In my opinion, the standard hotspot should not even be called a hotspot as it does not function. I am in Thousand Oak, California and the phone and data work fine.
I still have my Straight Talk hotspot and I guess I'll need to keep it. Occasionally I need it to stay connected while sitting an open house that is vacant with no Internet. I am really disappointed. I just switched to T-Mobile last week in anticipation of a trip to Rome, Italy in July.
Thanks for clarifying. The 55+ plan comes with unlimited mobile hotspot at "up to" 512 kbps. If you need faster speeds, you can add the T-Mobile One Plus feature to your account for $10/month and you will get 10GB of 4GLTE hotspot data that you can use.
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Hola chris,
were you and doug able to identify the specific issue?
since upgrading from a samsung note4 to a google pixel2, i've had the exact same issue. i've chatted with both google support and t-mobile support to no resolution. each party has laid blame on the other, leaving me in the gutter--overall, a frustrating experience.
thus far i've confirmed with both google and t-mobile support- my tethering speeds are significantly underperforming
thus far i've gone through;
- google recommendation: phone wipe and os reinstallation
- test if device software is the issue
- did not resolve the issue
- t-mobile recommendation: new sim card
- test if issue is related to old sim card
- did not resolve the issue
- t-mobile recommendation: temporary upgrade of plan
- test if speeds are still slow and if so, then the device is the issue
- resolved the issue
i have the t-mobile one plan and am located in the main los angeles metro area, so coverage has otherwise been no issue.
Hola @camanderson
Sorry to hear you are also having this issue. Just to clarify here, temporarily upgrading your plan improved your speeds? If so, what plan/feature did you have before and what did you upgrade to?
hey chris, thanks so much for responding to my query.
my current plan is the T-Mobile One and the upgrade the rep and i performed (i believe) was to the One Plus. as mentioned, they wanted to test whether i would still get a throttled speed, which would indicate that the device itself was the root of the issue. during the time i had the upgrade in-place, the speed improved but after the upgrade was removed the speed returned to its original slow slow rate.
i found the screenshots i took at the time and the captured speeds were;
(down/up)
0.5mbps/0.5mbps - T-Mobile One
54.9mbps/24.7mbps - T-Mobile One Plus
