Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
So we are probably going to want to look at your total data usage from before you added the One plus to the account because both options have unlimited LTE data and the speeds you were getting seem like your data had been slowed down which could happen if you had used over 50GB of data in a billing cycle and are in an area that suffers from network congestion.
hey chris, that's really interesting!
my data usage has been as follows:
APR: not reported yet
MAR 2.5gb
FEB 5.4gb
JAN 6.4gb
DEC 10.1gb
NOV 7.9gb
OCT 8.5gb
Okay, so definitely not prioritization but could be some sort of provisioning that is stuck. Do you have the One Plus add-on on your account currently or no? If not, are you currently experiencing slow speeds?
nope, i am on the One plan and i'm still experiencing really slow speeds.
Okay, this is definitely a provisioning issue that we will need to get a support ticket opened up for. This is 100% fixable but we will need to pull up your account to get this started. If you have a moment, please contáctanos so that our care teams can get the ball rolling on this.
When I first signed up with t-mobile, tethering was provided at full speed. Since maybe 4 months ago, it seems that t-mobile has made it slow to sometimes unusable.
My phone can achieve 71.8 Mbps while tethering is limited to .5 Mbps. I have only used 1GB this month (which is hard to believe given how slow the tethering connection is and I use no data on the phone itself).
Also, lately when I do go over the "unlimited" data allotment, t-mobile actually shuts off my data, even though they call it "throttling". This is not throttling, it is stopping.
All this is very deceiving and is not something that I experienced when I first signed up. I guess that is the down side to no contract. t-mobile can make changes on the fly. These changed, in my case, ruined the plan I though I had.
I'm having the same issue. On the road using the One Plan and my hotspot connection from my Note 8 is practically unusable. 2018-06-28_1000
I have the same speed. I am on the original ONE Plan with unlimited Hotspot. I don't recall there being any speed restrictions. Please verify why I am getting below 520kbps speed on a work horse like my Samsung S9 plus phone tethering off the hotspot of my One8Plus 5G phone. My hotspot speed was better on Sprint and Visible plans before 5G service. Thank you in advance.
T-mobile's terhered speeds are abysmal. I am having the same issue. I hardly use it, but now that I need it, it's useless. SMH.
It should be easier. Add a button to the phone to boost speeds for a price if it comes to that. But when a crisis presents itself and the speeds are slower than a turtle climbing a tree, it adds to the frustration to have to troubleshoot something that should be readily available.
My hotspot is completely unusable
I get MAX 200 kbps
MAX
I was born in 1979
PRIME CO internet in 1997
was faster than what I’m getting now
this is trash and it’s illegal
