Forum Discussion
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites.
After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support.
Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Gracias.
(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
Thanks! I had been using Cloudflare's servers. In testing, I reverted to the Tmo ones, and neither set worked. So I just tried your google ones, plus rebooting and renewing the DHCP lease, but no change.
The error messages I see on the sites that won’t load are either “timed out” after a long pause, or
"A network change was detected. ERR_NETWORK_CHANGED"
I don't think Tmo is blocking anything on purpose, since these are inoffensive sites. But they won't load. Here is one example site that won't load for me via Tmo. http://judiglova.com/
I am able to load that site up without a problem. Someone else on one of my threads mentioned having an issue with a Mac and it may have been related to IP6. I'm pretty sure my router is only doing IP4 but when I connected to the modem directly it was doing IP6. Are you able to force yourself to IP4 and see if that helps?
Are you using Chrome on your Mac?
Fails to load on Mac: Chrome; Mac: Firefox; iOS: Chrome; iOS: Safari; Android: Chrome.
So 3 browsers on 3 operating systems all behave (fail to load judiglova.com) the same.
Are you running over a VPN by chance?
I'm sorry, I'm not on VPN. I am apparently a difficult case!
You can see why I didn’t want to get on the phone for this ;-)
I'm running out of ideas. The next thing I would do is use the host command from the terminal to confirm your DNS lookups are returning the same IP regardless of that network you're on. Assuming those are the same, I would also try a traceroute from the terminal to see if you can determine how far your request gets. The Chrome developer tools could also be useful if you have the Network tab open when you make the request.
Thank you. It's a tough one. I will try this, though it's a bit beyond me.
You also have me thinking I could try to turn on a VPN and see if that changes anything…
I’ll report back…
And thank you.
You ever figure this out? Having same issues T-Mobile support isn't much help just restarting thing, resetting. No changes. Only had this thing a week then it just starts happening in randomly. I can access google, YouTube, Facebook, but no other sites will load, WiFi or LAN devices.
I also recently started having issues with this and some sites no longer load when i am connected to the T-Mobile Home Internet.
For example www.bofa.com does not load for me, but www.bankofamercia.com does.
If i switch over to my hotspot through my phone, these pages work. I tried multiple browsers and devices and all work fine through hotspot, but once connected to home internet, specific sites no longer work.
There seems to be some proxy or DNS issue which isn't loading correctly?
Also, i can ping the websites through terminal. They just fail to load in all browsers
