Forum Discussion
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites.
After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support.
Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Gracias.
(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
- LeebRoaming Rookie
I'm sorry, I'm not on VPN. I am apparently a difficult case!
You can see why I didn’t want to get on the phone for this ;-)
- jlillardConnection Cadet
Are you running over a VPN by chance?
- LeebRoaming Rookie
Fails to load on Mac: Chrome; Mac: Firefox; iOS: Chrome; iOS: Safari; Android: Chrome.
So 3 browsers on 3 operating systems all behave (fail to load judiglova.com) the same.
- jlillardConnection Cadet
Are you using Chrome on your Mac?
- LeebRoaming Rookie
Thanks! I tried this on your advice. For anyone else reading this, let me save you some time. You can't disable IPv6 from the System Preferences control panel. You can only set it to local. So I did that, but I also googled and found this Terminal command to disable it:
networksetup -setv6off Wi-Fi
And that does indeed show as “off” in the IPv6 panel of System Preferences, once you execute it.
So thus set up, I tried again, and… no change. :-/
Some further data though: The site loads on my iPhone via Verizon cellular data, but NOT when the iPhone is attached via wifi to the Tmo 5g Home router. So does that point to the router, not the computer?
- jlillardConnection Cadet
I am able to load that site up without a problem. Someone else on one of my threads mentioned having an issue with a Mac and it may have been related to IP6. I'm pretty sure my router is only doing IP4 but when I connected to the modem directly it was doing IP6. Are you able to force yourself to IP4 and see if that helps?
- LeebRoaming Rookie
Thanks! I had been using Cloudflare's servers. In testing, I reverted to the Tmo ones, and neither set worked. So I just tried your google ones, plus rebooting and renewing the DHCP lease, but no change.
The error messages I see on the sites that won’t load are either “timed out” after a long pause, or
"A network change was detected. ERR_NETWORK_CHANGED"
I don't think Tmo is blocking anything on purpose, since these are inoffensive sites. But they won't load. Here is one example site that won't load for me via Tmo. http://judiglova.com/
- jlillardConnection Cadet
I have never run across a scenario where T-Mobile is blocking access to a site. However, since I'm using a dedicated wi-fi router that's providing DNS for my network as well. You could try hardcoding your DNS servers on your clients to see if that helps. Google's servers are free to use: 8.8.8.8 and 8.8.4.4. This would help confirm / eliminate a DNS issue.
- LeebRoaming Rookie
Thanks Jlillard, but the device is consistent with the sites it refuses to load, so it’s not an intermittent or random occurrence, and I do not think it’s a heat-related issue in this case.
I’d like to continue to solicit advice on this.
- jlillardConnection Cadet
If you have one, I would suggest a dedicated wi-fi router that is hard-wired to the modem instead of using the built-in wi-fi. That seems to tax the device a bit too much at times and cause issues like you're describing. You may also be dealing with an overheating modem.
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560
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