Forum Discussion
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites.
After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support.
Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Gracias.
(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
I don’t think, people should turn off IP v4 or V6 or make any changes for using the network, it should just work out of the box for all website not just some.
People should post links that they have problem accessing so T-Mobile can look into the issue, I bought one and I had to return it because I wasn’t able to access certain websites over T-mobile network, they were not even accessible over T-Mobile Cellphone plan either.
those links were not bad links, they were Gov. websites. for example one was “https://passportstatus.state.gov/”
Anyone from T-Mobile monitoring this thread or they don’t even care?!!
I don't think is DNS issue, I have programed and used multiple DNS servers to overwrite theirs and that didn't work either. I think is more routing issue within T-Mobile Network.
iTinkeralot wrote:
That might be a DNS resolution issue and stale cached data issues. With out packet captures and analysis it is just a guess. I hope this helps.
Used my own router and used different DNS and that didn’t resolved the issue either. is most likely a routing issue withing T-Mobile. even their Cellphone’s also having issue accessing some sites.
That could well be true that it is a routing issue. If there are asynchronous paths or routers with issues that could be. The DNS is/was just a suggestion to try to rule it out. It might be the gateway itself. Packet capture analysis would possibly lead to a better understanding of the actual problem. The IPv4 traffic is translated through the T-Mobile IPv6 network and some traffic relies on IPv6 so running dual stack is fine and I would contend important. Mobile service providers run IPv6 to leverage its capabilities. IPv4/6 trace routes, if allowed would e beneficial. T-mobile would need to investigate the routing. With out data it is just speculation.
I haven't seen the issues in our area but the T-mobile network has many routes and is large. With the recent storm damage and outages in the southeast it might be a factor.
Kiagh wrote:
I don’t think, people should turn off IP v4 or V6 or make any changes for using the network, it should just work out of the box for all website not just some.
People should post links that they have problem accessing so T-Mobile can look into the issue, I bought one and I had to return it because I wasn’t able to access certain websites over T-mobile network, they were not even accessible over T-Mobile Cellphone plan either.
those links were not bad links, they were Gov. websites. for example one was “https://passportstatus.state.gov/”
Anyone from T-Mobile monitoring this thread or they don’t even care?!!
I agree. A new device should work fine, no changes, if it is connected to T Mobile network.
Kiagh wrote:
iTinkeralot wrote:
That might be a DNS resolution issue and stale cached data issues. With out packet captures and analysis it is just a guess. I hope this helps.
Used my own router and used different DNS and that didn’t resolved the issue either. is most likely a routing issue withing T-Mobile. even their Cellphone’s also having issue accessing some sites.
I use Google's DNS server. It's not a DNS issue. Plus, this never happened until I switched to T-mobile home internet.
I fixed my issue. I went and switched out my white TMUS box for a the black one. You have to transfer your account data first. The TMUS rep was great. He was baffled, same as the TMUS tech and me on why some websites worked and why some didn't on the white box (since it is a newer unit). Now, everything works perfectly!
dbaker70 wrote:
T-Mobile home Internet on Lenovo IdeaPad Slim 5 16IRL8 running up to date Windows 11.
I've had my TMO-G4AR for a couple weeks with a similar problem. I can get to "normal" internet websites but nothing that requires higher security.
YouTube, Gmail, and others are fine but I can't log into my bank account, credit card accounts, etc.
Also, I can't log into my Microsoft 365 apps on my laptop like OneDrive, Phone Link, etc.
Talked to T-Mobile tech support and they said it's something wrong with my Lenovo, talked to Lenovo tech support and they said it's something wrong with T-Mobile.
Phone, all streaming services appear to work as normal. None of these problems happen on any other wifi network I use.
I now use the ethernet cable from the box to my laptop and all works fine. Not a solution but it will be adequate for now.
After being on the phone with Tmobile and Lenovo for the past month, Lenovo walked me through resetting the network.
Resetting the network can take about 5mins so be patient. Allow your computer to reboot and then try the websites again.
I’m not sure if this is a permanent fix or just a temp band-aid.
I hope this helps.
