Modem drops internet service every night

They did eventually fix my issue. It took a week of calling in but it was a problem on the server side and not a problem with my devices

Snooooopy wrote:

pmrii wrote:

There are a lot of things that can be causing these problems.

My first thought is what is your signal strength.  In one part of my house it is GOOD and in another it is WEAK.  There is an app that I came across a couple of years ago that can track your wifi signal strength.  I got it on playstore but have since not reinstalled it on my new phone and don't remember its name.

For other reasons do a Google search on "causes for wifi drops" or similar phrases.  You may b surprised at some of the reasons why wifi is dropped, especially with older computers.

When there is no internet, the eero has a red light eventually, not always right away.  When I had Cox, the eero and the Lenovo always immediately showed there was no connection to the internet.  The globe icon replaced the signal one with Cox internet. Now, as I said, the Lenovo shows it is connected, even when it's not!  On the T-Mobile gateway, my connection is always "good", and only occasionally "very good".  

I know when my internet is going to go out, its about 11:30 pm, the signal strength suddenly goes from its typical  'weak`, 2 bars, to 5 bars.

I have to wait for the Cell Spot to reconnect, I have to reestablish the TV connection and if it's live, not streaming, I've missed 5 min of the show.

It may be internet, but it's not a service. It's a joke. Maybe tmobile doesn't like Steven Colbert.

SoontobeATTcustomer wrote:

I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. 

I get SOOO tired of their silly "trouble shooting". There's nothing wrong on my side, it's you t-mobile. 

It's simple, simple logic. If it was working fine `most` of the day then at a particular time, every day, it shuts off..... it aint me.

It would be nice if someone (who gave a S) at t-mobile would read these. It's just a rant board to "placate the masses". 

I have AT&T in my area but I'm still angry with them, going back to their dial up 'service' some 30 years ago. Total lack of customer care. 

123Wiley wrote:

SoontobeATTcustomer wrote:

I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. 

I get SOOO tired of their silly "trouble shooting". There's nothing wrong on my side, it's you t-mobile. 

It's simple, simple logic. If it was working fine `most` of the day then at a particular time, every day, it shuts off..... it aint me.

It would be nice if someone (who gave a S) at t-mobile would read these. It's just a rant board to "placate the masses". 

I have AT&T in my area but I'm still angry with them, going back to their dial up 'service' some 30 years ago. Total lack of customer care. 

 

So I've had the same issue, I finally talked to a tech that knew what they were doing.. turns out it was a firmware issue, once they pushed the firmware update and it installed i havent had an issue, sure it's only been about a week since it got updated but haven't had an issue since 

OK!  Thanks,  I'll look into that.

Simple fix.

Strange...TM is supposed to push out the firmware updates automatically.  I believe my Arcadyan is up-to-date and is running 1.00.20.  If you have KVD21 maybe check that,