International Travel - What does Magenta MAX Plans Cover?
Hello, everyone! Next month, my friends and I will be traveling to Europe for about two weeks. We will be using Delta Airlines and will also be taking a Royal Caribbean cruise for one of the two weeks. The countries that we will be visiting will include: Italy Greece Croatia France I recently switched to T-Mobile last week and am currently on the Magenta Max plan. While the representative that assisted me at the store was very informative, I realized belatedly that I had forgotten to ask a few questions in regards to how my plan will keep me connected during my trip. I have done a few searches on the website, but I feel like it doesn't fully answer the questions that I have unless I am somehow overlooking it. The website mentions GoGo InFlight Wi-Fi - assuming that my flights allows me to utilize this, will it be unlimited or just one hour of usage? There would be 5 flights in two weeks, so if they all have this would that cover all flights or is there a limit to how many times I could use it? The website also says that for Magenta Max plans, I would give unlimited data and text and low-rate calling while traveling abroad for the aforementioned countries - is this true? Would there be any additional fees for using my data or texting? I am not sure how roaming works. Would I still have service during the cruise? I'm sure it may be spotty as there would be a few days at sea, but would it still somewhat work? I assume it would also have unlimited data and text and low-rate calling, but I have the same question about additional fees. And again, no idea how roaming works. Are there additional charges I should be concerned about? I apologize for the many questions and wordiness of my post. I just want to be sure I am prepared in advance. Thank you to whoever takes the time to read this and answer any of my questions!
Apple TV+ on Us: for Magenta Max subscribers! Fine Print states Apple TV app registration? How can I resolve this issue without having an Apple device to load this app? Please advise!
20220901 Redeeming this offer is more confusing that it needs to be...the fine print states signing up for Apple TV app. But it would best to DIRECT subscribers to the "Activate your Apple TV+ subscription below. I couldn't erase this post but I figured it out myself so hopefully someone else that is confused will read this and see my STEP by STEP solution: Go to home page and scroll down to the graphic below for Activate your Apple TV+ subscription. Step 1: click on wireless link if you are a current Magenta MAX subscriber and then follow prompts. It will convert your current 1 year FREE Apple TV+ account that states you will be charged $4.99 to a credited by T-Mobile account. Instead I was pulled into the fine print graphic that states registration via Apple TV app.You don't need to do that. Just follow the link in the Activate your Apple TV+ subscription graphic that I just mentioned above to process this new feature. Anyhow good luck to you all. Hope this helps others. Magenta MAX subcriber
Traveling to France with Magenta Max and iPhone 13
I want to use my iPhone in France for text messaging, web surfing and google maps (I hardly ever make or receive phone calls). When I land in France, will my iPhone and plan just continue to work or do I need to something? I want to confirmwhat I read. My understanding is that with Magenta Max,phone calls in andout will be $0.25 perminute, text messagingand data are free, but at much slower network speeds. Is this accurate or do I need to buy an international plan?I am unable to change my plan to Magenta Max
I get the followingerror: "Oops! something went wrong." Very helpful. I disabled my adblocking VPN and attempted to upgrade directly from the Android app but I received the same error and tried again in my browser both on my phone and desktop to no regard. Third party cookies are enabled. Any idea's on how to fix this? Ireally don't feel like calling in, I have mildsocial anxiety (undiagnosed, mind you).
Loyalty a one-way street
I've been a loyal customer for many years and mostly happy customer too even though there have been hiccups in service coverage. I just loved the quick and efficient customer service, and how the my phone worked so seamlessly when I travelled abroad. However, over the past few days, I've been having one of the worst customer service experiences with T-Mobile making me question whether my loyalty is really a one-way street! I've spent multiple hours on chat and on phone with customer service and the problems are still not resolved. It all started when I tried to upgrade the iPhone 11 in one of my lines to an iPhone 14 Pro (the line is upgrade eligible). First of all, my online account wouldn't let me make any changes online (it's been like that for a long while despite multiple appeals to fix it). So, I had to either use online chat or call in. I explained over chat but after some time I stopped getting responses and eventually signed out. Then, I called 611. I spent nearly an hour. Here, I learned about a couple of issues. First, my account is not eligible for upgrade offer of $800 off for the iPhone 14 pro. Only the Magenta Max is. So, I agreed to make that leap. However, the price for the Max plan was more than what's quoted online. I've 3 lines, and Max shows $47 ($141 for the whole plan) per line. But, on the phone, I was told it would cost me $170. I didn't get a clear reason as to why I can't get that $141 rate. Secondly, the company that I work for offers an employee discount of 15% but the rep on the phone couldn't tell me why she couldn't put that in. She was checking with a supervisor and a long time went in that. I finally gave up after about an hour as I had to step out. She said she'll have a supervisor call me back with all the information. As I didn't get any call back, I called 611 the next day. I had to explain everything again. This time I was told that the Magenta Max 3 lines for 141 is available only for new customers. For existing ones, it is 170. I finally swallowed that and agreed to make that change just to get the iPhone 14 Pro discount. Again, after spending an hour and 15 minutes, the operator still couldn't make that change. He kept saying something wrong with my account and it is blocked from making changes. After this much time, I gave up and have asked him to call me back when ready. Another problem is the employee discount. My employer's page shows 15% discount. However, I called T-Mo Work Perks line for existing T-Mo customers. I was told my line may not be eligible. In that case, can I not convert my account to a personal account and get the discount? No, then, you've to add a new line. Now I learned that is available only if I add ANOTHER NEW LINE. I already have 3. How much more do I need? Another way T-Mo screws over existing customers. Finally, after more than 2 hours with customer service on the phone and another hour on chat, I'm nowhere close to a resolution! All these started due to my need for the iPhone 14 Pro upgrade. Verizon is offering that for free with iPhone 11 trade-in along with 500 for each of the lines I'm switching. I'll be switching a total of 4 lines, so that makes it very lucrative deal for me. T-Mo is making me jump through hoops. I'm so frustrated and tempted to jump ship. The only reason I was sticking to T-Mo was because it works seamlessly when I travel abroad. If this continues, I'll finally give up T-Mo, international or not. TL; DR - 1) I want iPhone 14 Pro upgrade for free (or at least the $800 off)2) I want 3 lines for 141 on Magenta Max. Why is that only for new customers? If not possible, and it is only available for $170, then, at least give me 15% employee discount without having to add another unwanted line3) I want to be able to make changes online (Is that too much to ask? I keep getting this message that I can't make changes online! Why?!). Come on, give some reward for customer loyalty!!upgrade issues
I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device monthly, I just payed for it because of the benefits the representative told me, where included in my plan which also allowed me to upgrade my phone. Coming to today, the representative told me that would have to pay the extra installment which does not make sense AND change my plan for me to be able to upgrade, which leaves me thinking why was I even paying for the previous plan, I asked if then I could change my line to something less expensive as now all purpose of the plan was gone and he just told me I could only get tye newer plan which increases the price by $30. I had seen the essential plan online so his answer left much to wish for. Has anyone else had similar issues? And if so how did you resolve it? Because at this point I'm really frustrated and have been debating changing companies.
Mobile Hotspot is slow, why am I paying for Magenta Max?
My T-Mobile Home Internet is giving me issues, so I tried to use my mobile hotspot on my phone. I haven't used it since I switched to Magenta Max until now. I was surprised when I discovered I could only get download speeds between 5-10 Mbps. I have 8 voice lines and am debating of switching back to Magenta Max because it's just not worth it. Is this normal?Now being charged higher installments? why?
I tried many times to order the Samsung S23 Ultra monthsago and it never went through (Samsung and Tmobile had web isssues - well documented here). I finally did order it and got the 56$ trade-in and the $1k credit for Magenta Max. However my account had a few trade-in requests pending - maybe from the orders that never went through as it took me (and others) weeks of trying).Idid mail my old S20Ultra and they they saidthey got it and applied the credit. However instead of seeing my typical $8 monthly payment for the S23 there is now a 50$ charge. What the heck! A few week ago a Chat rep said they would have to charge me the higher installments since my trade-in was not acceptable (the phone was perfect and they even sent me email about that). But that credit was only $56. They $1k credit was for being Magenta Max that lowered my installments to $8/24 months. What is going on with Tmobile? CHat indicates an issue with my trade in. what!/ the trade in was perfect …Tmobile cannot reverse everything without proof! This is outrageous…they can just lie about the trade in…. but it was only worth 56$ ……but they seemed to reverse the $1k credit for Magenta max also. This sounds so much like a bait and switch.. Maybe the local State Consumer Protection agency will hear about this.
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
