Why does group Texting with non-apple devices not work
Can't get group texting to working with T-mobile and apple phone when there is a non-apple phone person in the group text. This is really frustrating and while I really like T-Mobile's clear billing, pricing, etc (actually been very satisfied with most other aspects), I am looking at going back to ATT or a low cost carrier as this lack of group texting functionality is quite frustrating. I talked with tech support, created a ticket, etc back in February 2023, they still haven't been able to resolve the issue. Not willing to call again and burn 1-2 hours trying to trouble shoot the issue anymore.
SyncUP kids watch group text
Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he's getting the messages, but they didn't start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you!S24 Ultra issues and problems
I bought the S24 Ultra Friday and here it is Saturday, and this is the absolutely worst phone experience I've ever had my entire Iife. Setting this up to my preferences is incredibly difficult and I keep getting notifications for apps and magazines I DO NOT WANT and there doesn't appear to be a way to stop those annoyances. I'll be returning it Monday expecting full refund $1300 plus tax and set up fees, canceling My TMobilesubscription (22 year subscriber) and moving on permanently. What a waste of my time.
S20 FE - Group Text messages
About 5-6 weeks ago, all of my group text messages started coming in with <subject:nosubject> line before the contents of the message. This happens for iphone and samsung users in my group text. I contacted Samsung and they said TMobile manages messaging and to contact TMobile. Samsung had me clear app cache and reset all phone settings. Nothing worked. See screen shot.
SMS group text as individual messages and replys only to me
New Samsung 21 5 phone - trying to make it work like my Sansung S10. I have groups setup that i want to keep private. When i send a message to the group i want a text to send to each recipient - not a group text. i don't want others to see who is getting the same text message. I was able to do this on my S10 but it doesn't seem to work on my S21. I have turned off 'group conversation' in multimedia settings and tested it. It didn't work and recipents were able to see who else got it and their responses. Please advise. Theresa Garrison
Can't receive group messages since T-Mobile required Spring Sim card update
I have been a loyal Sprint/TMobile customer for 5 years now. I have a Google Pixel 4A and I love it. Everything has worked great until TMobile recently required me to update my SIM in April. Ever since then I have not been receiving certain group texts. I don't know the full extent of it since I don't know the messages I don't see but I do know of a couple groups I was a part of that I'm not receiving texts anymore. In one group I am part of 6 users have Iphones. I see texts from 2 of the members but not from the others. I have spent over 9 hours now talking with TMobile reps in stores and over the phone and no one has been able to help. I even tried troubleshooting it with Google and they were unable to help. I did a factory reset on the phone but that did not work either. I most recently went into the TMobile store in San Diego on Fenton Pkwy and spent 5 hours in there. After 3hours with a rep named Tristyn it didn't look like he had any clear options for my phone. I thought maybe it was an issue with the phone and getting a new one would fix it. I didn't want to buy a new phone but was ready to do it just to get out of the store. I purchased the new Google Pixel 7.Unfortunately that did not fix the issue, and it took another 1.5 hours to transfer the data over. The most frustrating part of the experience is that after talking with Tristyn for over 4 hours, another rep came over to help. Elliemost likely saw I was frustrated and knew I was in the store for such a long time and tried to help. Right away she told me, they were not technical experts and my best option was to call customer support. I was very frustrated with her advice because I felt it should have been given within the first hour of the visit. On top of all this, they charged me for the new phone and told me due to the Sprint migration they were unable to refund my purchase at that time. After calling customer service they told me I'd have to wait 2 - 3 weeks for a refund. This whole process has by far been the worst customer experience I have ever had. No one has followed up on anything and every time I talk to someone they just tell me to try calling customer service again later. I can't believe no one has even offered to compensate me for my experience. Has anyone had any similar experiences with TMobile? Any recommendations on how to fix the issue or get some kind of compensation for 1.) paying for service that I am not getting 2.) spending over 9 hours troubleshooting 3.) Paying for a phone I don't even want because it does not work would be greatly appreciated.Iphone XR not receiving group texts when on WiFi, after switching from AT&T
Hi all. Posting to help others after spending weeks debugging this problem. I recently ported my parents' iPhones from AT&T to T-mobile Connect. My mom's phone worked fine. My dad's phone mysteriously stopped receiving our family group text messages. Further testing revealed the problem only occurred when the phone was connected to WiFi. And specifically, only when my sister or her husband (Android users on AT&T) were included in the group message, either as senders or recipients. I went through exhaustive testing with T-mobile tech support (many times with many agents), checking all the settings, etc. and even brought the phone back to factory settings at the Apple Store genius bar. No luck. Went to a T-mobile store and replaced the sim card. Still no luck. I then spent a long, dark night of the soul pouring through forums when I came across a couple of tidbits in forums for other carriers. After playing with the following two settings, a miracle occurred and the phone finally works after weeks of frustration. 1). Log into the T-mobile site, click "My T-mobile" at the top, choose "My Profile" and toggle all of the Blocking Controls and Family Controls, on and off again, waiting a few minutes with them on before leaving them all turned off. (I did this a few times.). 2). On the iPhone, go to Settings->Cellular and turn off "Wi-Fi Assist." It's waaaay near the bottom - scroll down below the giant list of apps. (Note that on my own Iphone, that setting is found in Settings->Mobile Data) Reboot. I can't say which of the above solved the problem or if the universe finally took pity on me. But the problem seems to have disappeared. Here is one last thing to try. When a phone is ported from one carrier to another, apparently it's possible for the profile to not be completely released from the former carrier. I called AT&T last night and the agent was confident based on my description that the profile was not properly released. That turned out to not be the case, but it's something to try. Also, that agent gets credited for the "Wi-Fi Assist" suggestion above. (Thanks!) Good luck!
