How to extend the deadline to turn in the old phone after upgrade
Hello - I requested a new iphone as an upgrade for my daughter currently in college away from home. The phone arrived in 9/19/2024 in my place. I plan to visit her by end of October, and give her the new phone, activate at that time and then turn in the old phone. However, I received a message reminding me to turn in the old phone by 10/17. Otherwise will lose the trade-in value. I booked my train ticket on 10/30 already and want to keep that timeline. I called Tmobil for help but was told the trade-in deadline isbuilt in the system and they can't change it. All I want is to have the trade-in date extended by 2 weeks. The new phone is not even activated yet as my daughter is still usingher old phone currently. Anyone has some idea how to solve the issue?all advice will be appreciated. Thanks a lot Iphone dad
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I've been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.T Mobile Took My Phone Credits
So I upgraded my iPhone 13 to the iPhone 15 Pro upon ordering the lady sent me one with the wrong memory so upon receiving it I called them exchanged it for iPhone 15 pro with The largest memory they gave me buyers remorse, even though it wasn’t my fault upon exchanging the phones they took my credit away for my trade-in because their system messed up upon doing that I have to wait three months to get my credit now so I’m inconvenienced because T-Mobile system didn’t recognize it as a trade inand took my trade in phone credit back absolutely ridiculous!!!!
T-Mobile Trade-In Gone Wrong
So I'm still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they'll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call them, and each time they say they'll need to log another claim and I'll need to wait another 6-8 weeks. I'm so frustrated I'm ready to cancel their service just like I did AT&T. I want to do more. Any one have suggestions?
traded in phone missing - Tmobile doesn't provided device recovery credit after THEY LOST the device
This is getting extremely frustrating. I upgraded all of my 4 phone lines to new iphones back in December 2021. For each phone I traded in an older iphone for which I was supposed to get a device recovery credit. However, for one of the phones I have still not received the promised credit of $130 after 4+ months. All phones were mailed to "Assurant" using the provided labels. The were all received there according to tracking. And for 3 phones they were "assessed" and the credit was applied to my account the same day they received it. Just this one phone shows "received" in T-Mobile's order history but does not show "assessed". Over the past few months I have spent numerous hours on the phone and in online chat to resolve this. Every time I have to explain this again to a different person who then usually tries to convince me that I already got the credit because they see the credits for the other phones. 2 weeks ago I was finally able to get them to open an inquiry just to get a call today being told they cannot help me and I should contact Assurant. What? I gave that a try too but of courseAssurant says this is handled by TMobile LOL What a joke.Can't return trade-in device at any T-Mobile store - system shows error
I got switched to T-Mobile with three lines and home internet.I upgraded two phones by trading in existing devices. I did it in-store at Transit, Depew. The staff was accommodating. One of the trade-ins was done without any issues. They gave me the new phone and kept the old one. For the second line, they did not have iPhone 14 Max Pro. So, they ordered it and asked me to go in once I received the device as it was shipped to my home. They call it deferred trade-in. I got the new iPhone 14 Max Pro on Tuesday (Oct 24th). I went to the same store right away. They set up the new phone and tried to trade in the old phone (iPhone 11). However, once they input all the information, the system throws an error. So, they tried doing that on a new tablet and got the same error. They told me to go back another day. So I went back the next day (Oct 25th). They still couldn't go past that error.So, they told me that I could try another store or come back later. They said sometimes it takes 2-3 business days for the system to reset. I called up 611 before going to the store, and the agent said my account was fine and I should be able to return the old device. Anyway, I decided to try a different store on Niagara Falls Blvd, Amherst, the next day (Oct 26th). They received the same error and asked me to go back later. I called 611 again today (Oct 27th), and they said the system should be okay and I should be able to return the phone. So, I went back to the store onNiagara Falls Blvd, Amherst.They received the same error again and asked me to go back later. Has anyone faced a similar problem? The thing is, I know I can return the old phone through USPS, but T-Mobile mentions Assurant/T-Mobile will not be responsible if the phone is lost or damaged! A few people I know faced significant challenges returning devices through Assurant. I wasplanning to upgrade the 3rd line, but the above experience is stopping me from doing that. Would anyone be able to give me a way forward? I feel ifI can't return the old phone at the T-Mobile store, the company should be responsible for shipping. Any suggestions?T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.Trade-In Fiasco
So very frustrating. Trying to downgrade my Galaxy Z Fold 4 that is not a year old to a A54, but can't get them to send me the return label. They processed the order as an upgrade instead of trade-in and now they want me to send my new phone back to them to start the process all over again so it follows the correct process! I have been a customer over 10 years, but am now considering changing. I have called and spoke to more than 6 people and I was assured this will be resolved, but I have still not received the return label. The process is broken and staff have no clue how to resolve if it doesn't all in the process.