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Meowta
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Joined 3 years ago
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I call T-Mobile and end up calling shenanigans.
A T-Mobile telephone support agent gave me a "100% guarantee" to reimburse me for a purchase I made for an equipment warranty exchange if I provided her with my bank account number and routing number. The T-Mobile agent said it would take 5 to 7 days before the refunded amount would be deposited in my bank account. I declined her request for my banking information and asked to speak to a T-Mobile supervisor. This same agent gave me erroneous information about T-Mobile's buyer's remorse policy. This was confirmed by her supervisor. It is my understanding that all conversations between a T-Mobile employee and a customer are recorded. Playback is hell.38Visto0likes0ComentariosT-Mobile agent's carelessness results in a nonworking SyncUp Tracker.
I had a less than detailed oriented T-Mobile agent take a SyncUp Tracker of mine offline. When another T-Mobile agent attempted to correct her colleague's error by placing the SyncUp Tracker back online, the device would never fully activate. It has been stuck in the onboarding process for nearly two weeks. Apparently, when the second T-Mobile agent tried to place the device online again, she thoughtlessly selected the wrong rate plan. While in onboarding limbo, the SyncUp device is nonoperational and therefore, useless. T-Mobile is still charging me for the device. One of the SyncUp Tracker manufacturer's engineering support agents advised me it should only take a T-Mobile agent a few minutes to correct a rate plan assignment error.25Visto0likes0ComentariosSyncUp Tracker first generation warranty fulfillment.
I have a SyncUp Tracker that failed under warranty. I contacted T-Mobile and spoke to a T-Mobile agent about filing a warranty claim. The agent told me a new or refurbished replacement device was not available for warranty exchange because the first generation of SyncUp Trackers were being phased out. The agent said I would need to use my credit card to purchase a new, 2nd generation SyncUp Tracker. The agent promised to credit the full amount back to my original form of payment as soon as the credit charge posted. This would satisfy the warranty claim. I have two voicemail messages from the T-Mobile agent letting me know that once the credit card charge posts, he would be crediting me the entire amount back to my original method of payment. The promised credit never happened. In a third voicemail message, three days later and well after the charge had posted, the agent said he was not able to credit the amount back to my credit card, as promised, but could only credit the amount back to my T-Mobile account balance. A couple of days later, the agent called me to reiterate what he said in his final voicemail message. I told the agent a credit to my T-Mobile account balance was unacceptable. I reminded the agent of his promise to credit back the entire purchase price of the SyncUp Tracker 2 device to my original method of payment, my credit card. The agent said the matter was out of his hands. I attempted to escalate the matter by contacting another T-Mobile agent. The agent documented the issue and sent the request to the T-Mobile back offices for review. I told the agent to have the T-Mobile back office team listen to the original phone conversation and the subsequent voicemail messages involving the T-Mobile agent who initially processed my warranty claim. I do not know if any research was done by the T-Mobile back office in this regard, but the back office denied my claim. After hours of phone calls to T-Mobile and having to endure inordinately long hold times and dropped phone calls with multiple T-Mobile agents, I finally reached a T-Mobile supervisor. The supervisor informed me that the T-Mobile agent I spoke with never filed a warranty claim. Instead, the agent signed me up for an upgrade without my knowledge or consent. Not only did I pay for the entire amount of the SyncUp device out of pocket, I would also have to finance the remaining balance of the defective SyncUp Tracker that failed under warranty. The T-Mobile manager provided me with two options. I could accept a T-Mobile gift card for the amount of the purchase or have the amount electronically deposited into my bank account. The direct deposit required me to provide my bank account number and routing number to the T-Mobile agent. I opted for the T-Mobile gift card. Less than 24 hours later, I received a text from T-Mobile indicating the gift card issuance was denied. Using the voicemail messages as supportive evidence to demonstrate what the T-Mobile agent had promised and what he failed to do, I disputed the charge with my credit card company. I am awaiting my credit card company's decision.27Visto0likes0ComentariosRe: SyncUp Battery Life?
I have a SyncUp Tracker that is under warranty. I have been experiencing a rapidly discharging battery issue. The SyncUp Tracker battery is depleting from 100% to 0% in about 36 hours. This occurs with the SyncUp tracker completely stationary and within a virtual boundary for the entire duration. All SyncUp Tracker settings are set appropriately to maximize battery life. I will not accept a refurbished replacement SyncUp tracker from T-Mobile. I have received replacement devices as warranty replacements in the past, and many of them are older than the defective device they are replacing. Also, the warranty exchange processing fee, especially for an inexpensive device such as a SyncUp Tracker, is completely ludicrous. If a T-Mobile device fails under warranty, T-Mobile should stand behind its warranty. The customer should not be expected to bear the brunt of a poorly engineered or manufactured device.32Visto0likes0ComentariosHow can I log in to my T-Mobile account without a T-Mobile line of service that includes a phone?
Turning off 2-step verification does not always assuredly provide the T-Mobile customer with the ability to log into their online, T-Mobile account using only their email address and password. Too often, the system will still ask to send a confirmation code to a T-Mobile phone number. If I only have a T-Mobile home Internet account, my T-Mobile Internet device will receive a confirmation code to use for logging into my T-Mobile online account via a laptop computer. But, if I only have SyncUp devices on my T-Mobile account, I cannot receive a text message from T-Mobile on those devices. How do I log into my T-Mobile account if I only have SyncUp Trackers as my T-Mobile devices? I want to be able to check my billing information, order status and account settings from my laptop's web browser. I have been working on this problematic issue, enlisting the assistance of T-Mobile technical support, for months. I must continue to pay for a T-Mobile line of service that includes a phone just for the privilege of being able to log in to my online T-Mobile account. The confirmation code cannot be sent to the email address associated with my T-Mobile account, nor can the code be sent to a non-T-Mobile phone number. Google authenticator still requires an active phone number, and that number must be associated with a T-Mobile phone device. Using an alternative T-Mobile ID does not solve the issue. Does anyone have a solution to this quandary?267Visto0likes0ComentariosRe: Log in to Tmobile account
Even with the two-step verification option turned off, the T-Mobile application and website still asks for a phone number to text a confirmation code to. Entering my password is never sufficient.Why even offer an On/Off button for a two-step verification if the option cannot be turned off?12Visto0likes0ComentariosRe: Extremely long hold times, lying about hold time!
Ever since the announcement of the price hike, on-hold times have been increasing. Typically, it could take 30 minutes or more beforean outsourced T-Mobile answers my call.Today, Sunday afternoon,I experienced the worst hold time ever as a T-Mobile customer. The hold time was over one hour and seventeen minutes before a T-Mobile agent answered the call. I cancelled another line of service with T-Mobile today. That makes 4 lines of service removed since the price increase. The best move I ever made was to move far away from T-Mobile.12Visto0likes0ComentariosRe: Am I the only person concerned about the T-Mobile Price Increase??
FydorLytke wrote: Meowta wrote: Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider. I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile's Verizion warp 5g towers or the GSM T-mobile towers.. So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to… I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue's that I been dealing with since I have had a T-mobile voice line. Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint's current unbeatable pricing promotions came oddly enough time for this price upgrade. Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness.. Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike. If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service. As long as you're not being coerced, the decision is freely yours to make.8Visto1like0ComentariosRe: Increase in Price for 55+ ($50/mo for 1 line)
gramps28 wrote: J.C.4 wrote: Meowta wrote: Who makes the bulk of the money in a class action litigation? The lawyers, not the customers. Yes theattorneys make the bulk of any money, however in a class action law suit the resolution may be for every one who paid the added $$$ tobe reimbursed with an additional $$$ from T-Mobile as a penalty. We would also have that guaranteed price lock rolled back. The litigation is to make T-Moble honor theiragreements and not to make us all rich. Fiighting back will send a message to other companies with a garranteed price lock NOT TO DO IT. I'm sure T-Mobile hurt itself from all the bad publicity. I just received a class action check from State Farm Insurance for a whopping $33 so don't expect much of a payout unless you're the one that iniated the class action. Game, set, match! Well played.3Visto0likes0ComentariosPrices increase and service decreases.
Since T-Mobile's hastily implemented price increase, I have experienced long hold times while attempting to reach a T-Mobile customer service, technical support or billing agent. Typical hold times are in the 30-minute range. T-Mobile no longer provides an option to press '1' and receive a callback from a T-Mobile agent (without losing one's place in line). While perpetually waiting in phone limbo for a T-Mobile representative to answer, the caller must endure on-hold music choices that are, too often, dreadful. A "wait in silence" option is not offered. If the customer opts to "hang tight" by wasting 30 minutes, or more, of their time, the payoff is an inept, uncommunicative T-Mobile agent who knows less about the customer's issue than the customer does. More of the customer's time carelessly frittered away. Are there other T-Mobile customers who have noticed substantial hold-time increases following T-Mobile's recent price hike sabotage?55Visto0likes0Comentarios