Forum Discussion
$5 auto-pay discount, T-Mobile's breach of contract
When I joined T-Mobile, I signed a contract that binds me to their regulations.
It seems that contract is one way, and only applies to me, not T-Mobile.
The removal of the $5 auto-pay discount using a credit card is a breach of contract on T-Mobile’s part.
This company is regularly hacked. Do you really think I want to leave my banking info on their site?
Besides, my credit card gives me perks for paying my cell phone bill, helping me bring the outrageously high price we pay for a so-so service.
Count me in for the class action law suit!
I'm thinking about finding an attorney for a class action law suit if I don't just switch my coverage first! No surprises--this is a BIG surprise and there is NO way I would trust TMobile or any business with my banking information. As someone else said, I'm switching back to paper at the very least. I'm checking deals from other carriers and I have been with tmobile for over 10 years. So much for being loyal. I understand new customers having to do ACH to get a discount, but this is gouging your loyal customer.
cme4loans wrote:
I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came. I called to inquire - they said I needed to switch from a credit card to an ACH, which I did. It's been another month now, and the new bill has no mention of the $5 credit. I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount. No where on the website mentions this $5 discount
Look for it on your next bill. If you changed it after the bill was already processed it may not of taken so ask for a credit.
I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came. I called to inquire - they said I needed to switch from a credit card to an ACH, which I did. It's been another month now, and the new bill has no mention of the $5 credit. I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount. No where on the website mentions this $5 discount
This is a complete scam. The advertisement says no yada, yada, yada. No surprises. No fine print. This is exactly what this is - it's yada, yada, yada. I'm surprised a lawyer has not started a class action about this yet. I would join that class in an instant. $5/month across the entire class can add up.
When I started 8-9 years ago, the autopay discount was $5.00 it never went to $10.00 so why are they adding the extra $5.00 now ???
I'm thinking T-Mobile is at the top of the list for scams and conning their customers. They can't have my banking information and if I have to pay the extra charge, they lose me as a customer, First, they scammed with the purchase price of a tablet, charging full price payments for two months, comfortably taking my money, then change the auto-pay contract...They've made an enemy.
legalgus wrote:
I'm going to paper billing as should everyone. Let them see how much it costs them to issue and mail thousands of bills and process the checks.
It costs them less per person than it does to give them the autopay discount lol. Checks processing has no fees to a business UNLESS it bounces which will fall back on the person who wrote the check,
I'm going to paper billing as should everyone. Let them see how much it costs them to issue and mail thousands of bills and process the checks.
Autopay is not part of the rate plan. It's an optional service that's offered.
BTW Tmobile doesn't have service contracts anymore.
